Administrative Operations Assistant

Strive International Inc; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading workforce development organization seeks an Administrative Support professional to provide essential support for smooth operations in their Atlanta office. The role includes managing administrative tasks, program logistics, and financial operations, requiring excellent communication skills, attention to detail, and proficiency in Microsoft Suite. STRIVE offers a comprehensive benefits package, fostering a supportive work environment aimed at empowering those in need.

Benefits

Health insurance

Dental insurance

Life insurance

Flexible Spending Accounts (FSA)

401k with employer match

20 days of PTO

Sick leave

Paid holidays

Up to $500 annual professional development reimbursement

Qualifications

• At least 2 years of administrative support experience or 4+ years with a High School diploma.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Provide essential administrative support across programs to ensure smooth operations.
• Manage office supplies, visitor logs, and communication with staff.
• Support program logistics, including student graduations and meal orders.

Skills

Communication

Detail-oriented

Organization

Time management

Education

Bachelor's degree

High School diploma, GED, or HSE

Tools

Microsoft Suite

Job description

Description

ORGANIZATIONAL OVERVIEW

STRIVE is a national leader in workforce development solutions, empowering individuals to discover their best future selves through innovative, evidence-based career training and holistic, lifelong support. STRIVE partners with employers, funders and community organizations to close gaps in workforce needs and help local economies thrive. Founded in East Harlem, NY, in 1984, STRIVE has grown from its roots to now offer programs in locations across the country.

For more than 40 years, STRIVE has been a catalyst for economic change and prosperity in underserved communities. Our tuition-free skills and job readiness training, one-on-one support and lifetime personal coaching prepare students for careers in high-growth industries such as healthcare, construction and logistics. With a proven pathway to possible, 80% of STRIVE students graduate, 76% attain employment and 70% retain employment long-term.

Looking to the future, STRIVE has embarked on an ambitious ten-year growth plan to increase its impact in more locations nationwide, aiming to serve up to 10,000 individuals each year by 2033.

We meet individuals where they are, providing free programs tailored to adults 18+, including those impacted by the justice system. At STRIVE, there is always a path forward.

See why STRIVE has been the pathway to possible for more than 40 years in our 3-minute mission video.

POSITION SUMMARY

Reporting to the Executive Director, this position is responsible for providing essential administrative support across the agency and its programs to ensure smooth day-to-day operations.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative Support

· Greet all guests and alert appropriate staff to their arrival.

· Maintain visitation and parking logs for students, potential students, and guests.

· Keep organizational literature in the reception area clean and clutter-free.

· Order and manage office and program supplies and inventory, ensuring an organized and well-stocked workspace. Support event coordination, including logistics, setup, and vendor communication. Maintain confidentiality of sensitive information and ensure compliance with organizational policies.

· Provide general office support, including handling mail, coordinating maintenance requests, and assisting with special projects.

· Monitor the [e-mail] inbox and ensure messages are forwarded to appropriate staff with proper follow-up.

· Answer and manage incoming calls professionally, directing calls appropriately or providing general information about STRIVE.

· Provide interested individuals with information about STRIVE programs and the intake process.

Program Support:

· Organize all logistical aspects of combined student graduations for STRIVE Atlanta programs.

· Create program rosters and sign-in sheets and distribute these to CSIs weekly, ensure sign-in are collected on a daily basis.

· Order all meals for program events including student lunch, approximately one to two times each week.

· Upload student certifications on Apricot.

· Organize and maintain both digital and physical filing systems for all program participants, with a focus on SNAP recipients.

· Create, maintain, and update individualized files and plans for each SNAP participant.

· Support the documentation of disenrollments, assessments, and participation milestones for all SNAP recipients.

· Assist with order, pickup and distributing incentives when other program team members are unavailable.

· Collaborate with the team to maintain clothing closet, including monitoring access, donations & usage.

· Support various team projects and initiatives as requested.

Financial/Operations Administration:

· Reconcile all program expenses monthly for credit card (AMEX) and petty cash.

· Process, track and allocate all program invoices.

· Forward necessary onboarding paperwork for Signature payroll to program leadership as needed.

· Review documentation before submitting to Signature, including I-9 and tax

· information.

· Record interns and temp employees’ data to track hours worked for management

· reconciliation.

· Send payment requests to Fiscal weekly and allocate expenses to funding sources monthly.

Facilities:

· Collaborate with Executive Director and Director of Operations to oversee facility operations, ensuring a safe and efficient work environment, including coordinating maintenance and repairs.

· Manage vendor relationships for building services (cleaning, security, HVAC, maintenance).

· Serve as the primary contact for facility-related issues, ensuring timely resolution of maintenance requests.

· Monitor office space planning and overall organization.

· Ensure compliance with safety regulations and emergency preparedness protocols.

· Coordinate office moves, renovations, and equipment installations as needed.

· Collaborate with the Executive Director and fiscal team on facility-related expenses, budgets, and vendor contracts.

Communications & Marketing Support:

· Communicate with the marketing team to coordinate collateral, promotional materials, and branding needs.

· Gather content, success stories, and program updates for the monthly newsletter, ensuring timely submission.

· Support social media efforts by providing site updates and participant success stories to the Marketing & Communications team.

· Coordinate photography and content collection for marketing materials, documenting site activities and events.

QUALIFICATIONS

· Bachelor's degree preferred with At least 2 years of administrative support experience, including data entry in CRM database systems or High School diploma, GED, or HSE with at least four years of administrative support experience.

· Excellent verbal and written communication skills.

· Accurate detail-oriented, and self-directed; able to work independently and collaboratively with a small team.

· Proficient in Microsoft Suite (Word, Excel, PowerPoint).

· Ability to handle high-pressure and high-volume workloads.

STRIVE offers a rich benefits package that includes:

· Health insurance

· Dental insurance

· Life insurance

· Flexible Spending Accounts (FSA)

· Pre-tax Commuter Benefits Program

· 401k with employer match

· 20 days of PTO (pro-rated for part-time employees)

· Sick leave

· Up to $500 annual professional development reimbursement

· Paid holidays (including week of Christmas)

· Early closing each Friday during the Summers

· And numerous additional benefits!

Location: In-person Monday – Friday in our Atlanta, Georgia office.

STRIVE considers applicants for all positions without regard to: race; color; religion; gender; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.