Administrative Manager, Borough Operations

City of New York; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

City of New York is seeking an Administrative Manager to lead the Borough office’s day-to-day clerical operations. Responsibilities include supervising staff, training, and resolving advanced customer service and billing issues in line with NYC Waterboard rules.

The role requires strong analytical and communication skills, the ability to multitask under pressure, and strategic planning to improve service quality.

Qualifications

• A baccalaureate degree with 4 years of progressive clerical/administrative experience, plus 18 months in supervisory capacity.
• An associate degree with 5 years of progressive clerical/administrative experience, plus 18 months in supervisory capacity.
• A high school diploma with 6 years of progressive clerical/administrative experience, plus 18 months in supervisory capacity.
• Equivalent combination of education/experience with required supervisory experience; substitution allowed at 30 credits per 6 months up to 3.5 years.

Responsibilities

• Plan and manage day-to-day clerical operations for the Borough office.
• Supervise and develop office staff; ensure training and performance evaluations.
• Handle escalated customer service issues and complex billing interpretations per regulations.
• Prepare reports and analyses; respond to information requests from supervisors and leadership.
• Ensure adherence to service standards for productivity, quality, and customer service.

Skills

Analytical skills

Written and oral communication

Multitasking under pressure

Critical thinking & planning

Education

Bachelor's degree

Associate degree

High school diploma

Education/experience equivalent

Job description

City of New York is seeking an Administrative Manager to lead the Borough office’s day-to-day clerical operations. Responsibilities include supervising staff, training, and resolving advanced customer service and billing issues in line with NYC Waterboard rules.

The role requires strong analytical and communication skills, the ability to multitask under pressure, and strategic planning to improve service quality.