Administrative Manager

Front Porch; San Diego (CA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision plans

PTO & Anniversary Recognition Day

403(b) retirement plan with company 
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Flexible spending accounts & HSA

Employee Assistance Program

Leadership development opportunities

Job summary

Front Porch's Wesley Palms Retirement Community in San Diego is seeking an Administrative Manager to oversee front desk operations and supervise the administrative team, ensuring efficient day-to-day operations and compliance with policies. The role includes scheduling, preparing reports and presentations, coordinating meetings, maintaining records, and driving process improvements while upholding resident satisfaction and confidentiality.

Hours are Mon-Fri 9:30 a.m. to 6:00 p.m.

Qualifications

• Essential 5 years of administrative, office management, or related experience.
• Preferred 3 years supervising and supporting operations in healthcare, senior living, or service-based environment.
• Associate's Degree required; higher education preferred.

Responsibilities

• Oversee day-to-day administrative operations including front desk and reception functions.
• Supervise, coach, schedule, train, and manage performance of administrative and resident services staff.
• Coordinate administrative workflows: scheduling, correspondence, documentation, and internal communications.
• Prepare reports, presentations, and correspondence; coordinate meetings and events.
• Maintain accurate records with confidentiality and compliance with policies.
• Assist with invoicing and administrative support for financial/operational activities.
• Act as point of contact for residents, families, vendors, and team members; ensure timely communication.
• Support special projects and initiatives; drive process improvements.

Skills

Administrative operations

Front desk supervision

Scheduling

Training

Performance management

Documentation

Internal communications

Reports & presentations

Education

Associate's Degree in Business Administration

Bachelor's Degree in Business Administration

Job description

Wesley Palms Retirement Community is Hiring

Administrative Manager

Full Time: Monday - Friday, 9:30 a.m. to 6:00 p.m.

Pay Range: $38.00 - $42.00 per hour

SUMMARY

The Administrative Manager supports community operations by overseeing administrative functions, including front desk operations, administrative team member supervision, and coordination of business processes, ensuring efficient day-to-day operations and alignment with organizational standards. This role partners with community leadership to support operational effectiveness, communication, and resident satisfaction.

ESSENTIAL FUNCTIONS

The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.

Additional responsibilities may be assigned in the future and may also be considered essential to the role:

• Oversee day-to-day administrative operations, including front desk and reception functions, to ensure efficient and professional service delivery.
• Provide supervision, guidance, and support to administrative and resident services team members, including scheduling, training, and performance management in accordance with organizational policies and applicable laws.
• Coordinate administrative workflows, including scheduling, correspondence, documentation, and internal communications.
• Support community leadership by preparing reports, presentations, and correspondence, and coordinating meetings and events.
• Maintain accurate records and documentation, ensuring organization, confidentiality, and compliance with organizational standards.
• Assist with coordination of business processes, including invoicing, tracking, and administrative support for financial or operational activities, as applicable.
• Serve as a point of contact for residents, families, vendors, and team members, ensuring timely and professional communication.
• Support special projects and initiatives, ensuring timely completion and alignment with community priorities.
• Identify and implement process improvements to enhance efficiency and effectiveness of administrative operations.
• Perform other related duties as assigned.

DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS

Communication/Interpersonal

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team-building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers and executive management.

Decision Making/Organization Skills

• Demonstrate a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity

• Demonstrated time management and priority-setting skills.
• Ability to simultaneously handle multiple priorities.
• Ability to work in a fast-paced, dynamic environment.
• Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
• Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

EXPERIENCE OR EQUIVALENT QUALIFICATIONS

• Essential 5 years Administrative, office management, or related experience
• Preferred 3 years Experience supervising and supporting operations in a healthcare, senior living, or service-based environment

EDUCATION OR EQUIVALENT QUALIFICATIONS

• Essential Associate's Degree Business Administration or General Five years of related work experience or two years of college
• Preferred Bachelor's Degree Business Administration or General Three years of related work experience or four years of college

Benefits & Perks:

At Front Porch, we believe in supporting our team members both at work and beyond. We offer competitive pay, opportunities for growth, and a variety of benefits and resources designed to support your well-being, financial future, and professional development. Benefit eligibility varies by position, employment type, and plan requirements.

• Competitive pay
• Medical, dental, and vision plans
• Paid time off (PTO) and Anniversary Recognition Day
• 403(b) retirement savings plan with company matching
• Flexible spending accounts and health savings account
• Employee Assistance Program: Heart Fund Learn More
• Leadership and skills development opportunities

Compensation Disclaimer: The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate's knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and criminal background clearance.