Administrative Liaison

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The NYC Office of Technology and Innovation is seeking an Administrative Liaison for Infrastructure Management in Brooklyn, NY. This role supports HR onboarding, benefits, policy interpretation, recruitment, and employee relations, ensuring smooth operations.

You will translate HR policies into practical actions, assist in hiring and performance cycles, resolve employee concerns, and help maintain a positive, compliant work environment.

Qualifications

• Master's degree with 2 years of relevant experience in budgeting, accounting, HR, or related areas.
• Bachelor's degree with 4 years of relevant experience including supervisory experience.
• Alternative: 60 semester credits with 6 years of relevant professional experience including supervisory capacity.

Responsibilities

• Serve as primary HR contact translating policies into actionable guidance.

Skills

Communication

Interpersonal

Problem Solving

Confidentiality

Organizational

HR Knowledge

Adaptability

Education

Master's degree in related field

Bachelor's degree + 4 years experience

Juris Doctor (optional)

Job description

OPEN TO CURRENT CITY EMPLOYEES PERMANENT IN THIS TITLE ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You’ll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Job Description

The Administrative Liaison for Infrastructure Management will serve as the division support person for employees and managers by liaising with Human Resources (HR) regarding onboarding, benefits, policy interpretation, recruitment, and employee relations, ensuring smooth operations and communication within their assigned areaS. The candidate will translate HR policies into practical actions for the IM division, and assist in the facilitation on hiring, performance, and compliance while supporting a healthy work environment.

Responsibilities

• Serve as the primary point of contact for HR regarding inquiries from employees and managers, translating HR policies into actionable guidance.
• Assist with recruitment coordination, onboarding new hires, managing performance cycles, and handling offboarding processes.
• Address employee concerns, facilitate conflict resolution, and promote workplace unity and a positive culture.
• Liaise with HR regarding the interpretation and adherence of agency policies, labor laws, and regulations.
• Support HR projects, training programs, and focus groups, acting as a change management facilitator.
• Manage personnel transactions, maintain records, and use HR data for decision-making.
• Perform special projects and initiatives as assigned.

HOURS/SHIFT

Day

WORK LOCATION

Brooklyn, NY

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
• An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and eight years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
• A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

Preferred Skills

Communication: Exceptional verbal, written, and presentation skills, plus active listening. Interpersonal: Ability to build strong relationships, collaborate, and maintain tact and professionalism. Problem-Solving: Strong analytical and conflict resolution skills to handle complex employee issues. Confidentiality: High degree of trustworthiness and discretion in handling sensitive information. Organizational: Excellent planning, detail-orientation, and ability to manage multiple tasks. HR Knowledge: Solid understanding of HR principles, employment law, and performance management. Adaptability: Ability to navigate organizational change and evolving HR strategies.

55a Program

This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.