Administrative Liaison

Socket.dev; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Administrative Liaison for Infrastructure Management at the Office of Technology and Innovation in NYC serves as the division’s HR interface, coordinating onboarding, benefits, policy interpretation, recruitment, and employee relations to ensure smooth operations.

You will translate HR policies into actionable guidance for the IM division, support hiring, performance cycles, and compliance, address employee concerns, promote workplace unity, and help maintain a healthy, inclusive

Qualifications

• Master's degree in economics, public administration, human resources management, or related field with 18 months supervisory experience.
• Bachelor's degree with 4 years of related professional experience including 18 months in supervisory capacity.
• Associate degree with six years of related experience including supervisory experience.
• High school diploma with eight years of related experience including supervisory responsibility.

Responsibilities

• Serve as the primary HR liaison for inquiries from employees and managers, translating HR policies into guidance.
• Assist with recruitment coordination, onboarding new hires, managing performance cycles, and offboarding processes.
• Address employee concerns, facilitate conflict resolution, and promote workplace unity and a positive culture.
• Liaise with HR on interpretation and adherence of agency policies, labor laws, and regulations.
• Support HR projects, training programs, and focus groups as a change management facilitator.
• Manage personnel transactions, maintain records, and use HR data for decision-making.
• Perform special projects and initiatives as assigned.

Skills

HR liaison

Recruitment coordination

Policy interpretation

Employee relations

Conflict resolution

Data analysis

Education

Master's degree in economics/public administration/HR

Bachelor's degree with 4 years experience

Associate degree + 6 years experience

Tools

HRIS

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting‑edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Job Description: The Administrative Liaison for Infrastructure Management will serve as the division support person for employees and managers by liaising with Human Resources (HR) regarding onboarding, benefits, policy interpretation, recruitment, and employee relations, ensuring smooth operations and communication within their assigned areaS. The candidate will translate HR policies into practical actions for the IM division, and assist in the facilitation on hiring, performance, and compliance while supporting a healthy work environment.

• Serve as the primary point of contact for HR regarding inquiries from employees and managers, translating HR policies into actionable guidance.
• Assist with recruitment coordination, onboarding new hires, managing performance cycles, and handling offboarding processes.
• Address employee concerns, facilitate conflict resolution, and promote workplace unity and a positive culture.
• Liaise with HR regarding the interpretation and adherence of agency policies, labor laws, and regulations.
• Support HR projects, training programs, and focus groups, acting as a change management facilitator.
• Manage personnel transactions, maintain records, and use HR data for decision‑making.
• Perform special projects and initiatives as assigned.

Hours / Shift

Day

Work Location

Brooklyn, NY

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full‑time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
3. An associate degree or completion of 60 semester credits from an accredited college and six years of full‑time satisfactory full‑time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
4. A four‑year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and eight years of full‑time satisfactory full‑time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.