Administrative Lead, Patient Experience & Training

Rhode Island Hospital; United States; On-site; USD 28,000 - 41,000; Part time

Job summary

Rhode Island Hospital is seeking an administrative leadership-facing role to support staff, promote efficiency, accuracy, and excellent patient service. The position emphasizes compassionate, respectful interactions and role modeling the organization’s values for patients and colleagues.

The successful candidate will guide staff in delivering smooth day-to-day operations, handle communications with diverse customers, and develop new processes to improve patient experience while maintaining high

Qualifications

• 3-5 years experience in related field
• Excellent phone and in-person customer service
• Clear written and verbal communication
• Ability to work independently and take initiative
• Good judgment and problem-solving skills
• Strong organizational skills and time management
• Ability to train administrative staff on new processes to improve efficiency and patient experience

Responsibilities

• Demonstrates respect for patients, families, visitors, and staff to maintain a professional environment.
• Responds to internal and external customers with cultural sensitivity.
• Communicates effectively with diverse customers, using interpreters when needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Independent worker

Time management

Education

High School Diploma or Associate Degree

Job description

Rhode Island Hospital is seeking an administrative leadership-facing role to support staff, promote efficiency, accuracy, and excellent patient service. The position emphasizes compassionate, respectful interactions and role modeling the organization’s values for patients and colleagues.

The successful candidate will guide staff in delivering smooth day-to-day operations, handle communications with diverse customers, and develop new processes to improve patient experience while maintaining high