Administrative Director, Urgent Care Operations

PIH Health; Whittier, Northern (CA, KY); On-site; USD 180,000 - 240,000; Full time

Job summary

PIH Health Whittier is seeking a Director of Urgent Care Operations to lead seven regional urgent care centers, ensuring effective operations, strong financial performance, and high patient satisfaction.

Reporting to senior medical leadership, you will collaborate with medical directors and administrative leaders to drive quality of care, optimize staffing, and implement strategic plans across a growing nonprofit health network serving millions in Los Angeles and surrounding counties.

Job description

This is an exciting opportunity for a seasoned Senior Manager with multi-site urgent care leadership experience who is ready to take the next step into a Director-level role. You'll have the opportunity to expand your leadership scope, make a broader organizational impact, and grow with an organization that is continuing to evolve.

The Director, Urgent Care Operations is responsible for the continuous, effective operations across our seven (7) regional urgent care centers, managing the business, staff, and non-clinical daily functions. Works with Senor Director, Medical Director, front line managers and staff to improve the quality of care, strengthen the financial performance of the group practice offices, and to improve patient, physician, and employee satisfaction. In conjunction with medical staff leadership, including Senior Medical Director, Physician Department Chairs and Physician Team Leaders, develops and implements business plans for existing and future departments and programs. Leads by example. Works with the team to reduce infrastructure and to promote high value performance. This is a management position.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.