Administrative Director, Urgent Care Operations

PIH Health; Whittier (CA); On-site; USD 83,000 - 138,000; Full time

Job summary

PIH Health is seeking a Senior Manager- Urgent Care Operations stepping into a Director-level role. You will oversee seven regional urgent care centers, managing business and non-clinical functions across sites.

Work with medical and administrative leadership to improve care quality, financial performance, and staff satisfaction. The role emphasizes leadership by example, lean project delivery, and cross-functional collaboration to reduce infrastructure and promote high-value performance across

Qualifications

• Bachelor’s degree required; health-care management preferred.
• Master’s degree preferred in health, nursing, business, or public administration.
• Minimum five years in management of physician practices, clinics or hospital departments.
• Experience overseeing multiple clinics or urgent care sites a must.
• Lean training and project leadership experience a plus.
• Budgeting, contract negotiations, and practice management software familiarity.

Responsibilities

• Oversee continuous, effective operations across seven regional urgent care centers.
• Lead business planning with medical staff leadership to improve care quality and financial performance.
• Collaborate with Senior Director, Medical Director and front-line managers to drive value and satisfaction.

Skills

Leadership

Communication

Interpersonal

Team building

Negotiation

Computer skills

Organizational skills

Financial management

Performance improvement

Clinical experience

Education

Bachelor’s degree in Business Administration, Healthcare Management, Public Health or related field

Master’s degree in health, nursing, business, public administration or related field

Tools

EHR systems

Practice management software

Data analytics tools

Job description

This is an exciting opportunity for a seasoned Senior Manager with multi-site urgent care leadership experience who is ready to take the next step into a Director-level role. You’ll have the opportunity to expand your leadership scope, make a broader organizational impact, and grow with an organization that is continuing to evolve.

The Director, Urgent Care Operations is responsible for the continuous, effective operations across our seven (7) regional urgent care centers, managing the business, staff, and non-clinical daily functions. Works with Senor Director, Medical Director, front line managers and staff to improve the quality of care, strengthen the financial performance of the group practice offices, and to improve patient, physician, and employee satisfaction. In conjunction with medical staff leadership, including Senior Medical Director, Physician Department Chairs and Physician Team Leaders, develops and implements business plans for existing and future departments and programs. Leads by example. Works with the team to reduce infrastructure and to promote high value performance. This is a management position.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrated leadership ability
• Written and verbal communication skills
• Interpersonal competence
• Team-building, mentoring, and training skills
• Negotiation, confrontation and facilitation skills
• Computer skills
• Organizational skills
• Financial management skills
• Performance improvement skills
• Clinical experience preferred

Required Experience

• Bachelor’s degree in Business Administration, Healthcare Management, Public Health or other related field is required; Master’s degree in health, nursing, business, public administration or related field is preferred.
• Minimum five years progressive experience in management of physician practices, clinics, or hospital appropriate departments with at least 2 to 3 years specifically overseeing multiple medical clinics or urgent care sites.
• Formal lean training preferred.
• Experience with managing and motivating effective work teams.
• Working knowledge of budgeting, contract negotiations, business plan development, and practice management/electronic health records systems preferred.
• Regulatory compliance experience, adhering to HIPAA, OSHA, labor laws and healthcare safety guidelines.
• Experience with leading and implementing projects.
• Formal lean training preferred.
• High proficiency with electronic health record (EHR) systems, practice management software, and data analytics tools

Address 15725 E. Whittier Blvd

Salary 59.89-98.91

Shift Variable

Zip Code 90603