Administrative & Customer Support Specialist

City of Dubuque, Iowa; Dubuque (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Dubuque, Iowa is seeking an entry-level administrative assistant to provide basic information to the public, answer inquiries, and perform clerical duties across departments. You will support the administrative team and handle confidential information with discretion.

The role emphasizes strong organizational skills, proficiency in Microsoft Office, and teamwork within a service-oriented city government.

Qualifications

• High school diploma or equivalent required; experience or on-the-job training related to the duties of the position.
• Strong administrative and clerical knowledge and skills.
• Proficiency in Microsoft Office and basic office equipment.
• Ability to communicate clearly and handle inquiries professionally.

Responsibilities

• Answer telephones, greet visitors, and route inquiries to the appropriate staff.
• Maintain records, prepare documents, and assist with basic bookkeeping tasks.
• Support month-end close activities and clerical duties as assigned.
• Respond to customer inquiries and resolve routine issues with courtesy and accuracy.

Skills

Administrative/Clerical

Customer service

Active listening

Deductive reasoning

Computers & electronics

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

City of Dubuque, Iowa is seeking an entry-level administrative assistant to provide basic information to the public, answer inquiries, and perform clerical duties across departments. You will support the administrative team and handle confidential information with discretion.

The role emphasizes strong organizational skills, proficiency in Microsoft Office, and teamwork within a service-oriented city government.