Administrative & Customer Support Coordinator

FirearmLand.com; Jacksonville (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

10% employee discount on purchases

Job summary

FirearmLand.com, part of MCM Retail Group, is hiring for a full-time, on-site role in our Jacksonville, FL office. You’ll be the voice for customers buying, selling, or consigning, handling inbound and outbound calls and turning questions into satisfied outcomes.

The job also includes light HR duties, weekly payroll processing, and assisting the COO with administrative tasks. If you stay calm under pressure, pay attention to detail, and love firearms, this seat is for you.

Qualifications

• Significant experience engaging with customers or B2B contacts over phone, email, and other channels.
• Strong interpersonal skills with excellent questioning and listening.
• Attention to detail in payroll and customer records.
• Ability to juggle multiple responsibilities and execute at a high level.
• Calm under pressure handling a busy phone line and tasks.
• Experience dealing with difficult customers to reach resolution.
• Genuine interest in firearms; willingness to learn.
• Availability to work full-time on-site in Jacksonville, FL, Monday–Friday 8:30am–5:00pm.

Responsibilities

• Answer inbound calls promptly and professionally, resolving questions about orders, transfers, offers, consignments, and account status.
• Make outbound calls to confirm details and keep transactions moving.
• De-escalate difficult conversations and find resolutions that protect relationships and the business.
• Communicate clearly across phone, email, and other channels; keep records current.
• Process weekly payroll accurately and on time, and handle onboarding paperwork.
• Support the COO with administrative tasks as assigned.
• Manage multiple responsibilities at once without letting details slip.

Skills

Customer service

Payroll processing

HR administration

Communication

Attention to detail

Problem solving

Firearms interest

Job description

Full-Time, Hourly · On-site, Monday – Friday, 8:30am – 5:00pm

Compensation: $20 – $24 per hour, based on experience

About Us

MCM Retail Group is a privately held, profitable company headquartered in Jacksonville, FL, and the parent of two of the strongest names in the online firearms marketplace: FirearmLand.com — the largest seller on GunBroker, the world’s biggest online firearms marketplace — and CashForArms.com, the trusted way for firearm owners nationwide to sell and consign. We’ve built our reputation on trust: giving firearm owners a fair, transparent, and genuinely better way to buy, sell, and consign, backed by more than 27,000 reviews on

GunBroker, a 4.9-star Google rating across 2,900+ reviews, BBB accreditation with an A+ rating, and over $40 million paid out to sellers.

We are scaling fast, and as we grow, the day-to-day details matter more than ever. Every customer who calls us, every payroll that runs on time, and every task that gets done right the first time is part of what makes our reputation what it is. That’s why we’re adding this role.

The Opportunity

This is a hands‑on, people‑facing role at the center of how the business runs. You’ll be the voice on the phone for customers who are buying from, selling to, or consigning with us — answering inbound calls, making outbound calls, and turning questions and concerns into resolved, satisfied customers. You’ll also carry light HR responsibilities, including processing weekly payroll, and support the COO with the administrative work that keeps the office moving.

You’ll report directly to the COO and work alongside a close‑knit, high‑energy team in our Jacksonville office.

If you take pride in doing the details well, stay calm when the phone is busy, and like being the person others can count on, this is the seat for you.

What You’ll Do

• Answer inbound customer calls promptly and professionally, resolving questions about orders, transfers, offers, consignments, and account status.
• Make outbound calls to customers to confirm details, follow up on pending items, and keep transactions moving.
• De‑escalate difficult conversations, listen for the real issue, and find a path toward resolution that protects both the customer relationship and the business.
• Communicate clearly and accurately across phone, email, and other channels, keeping records complete and current.
• Process weekly payroll accurately and on time, and handle related light HR administration such as employee records and onboarding paperwork.
• Support the COO with administrative tasks as assigned, prioritizing effectively and executing to a high standard.
• Manage multiple responsibilities at once without letting details slip through the cracks.

What We’re Looking For

• Significant experience engaging with customers and/or business‑to‑business contacts over the phone, email, and other means of communication.
• Very strong interpersonal skills, with excellent questioning and listening — you get to the heart of what someone needs.
• Strong attention to detail, especially where accuracy matters, such as payroll and customer records.
• The ability to juggle competing responsibilities and execute at a high level.
• Composure under pressure — you handle a busy phone line and a full task list with calm.
• Proven ability to deal with difficult customers and steer the conversation toward a resolution.
• A genuine interest in firearms. We are an enthusiast industry and firearms are central to everything we do. Existing firearms knowledge is a plus; a willingness to learn is required.
• Availability to work full‑time, on‑site in our Jacksonville, FL office, Monday through Friday from 8:30am to 5:00pm.

Why You’ll Want to Work Here

We’re a place where your work is visible and matters. You’ll work directly with the COO and alongside company ownership — decisions here happen in hours, not weeks. Our team is passionate, enthusiastic, and highly collaborative because we’re all pulling in the same direction: giving our customers the absolute best experience possible and finding ways to make it better every single day.

You’ll be in our Jacksonville office every day, engaged with the team and part of the day‑to‑day, doing what matters most: taking care of our customers and our people.

• $20 – $24 per hour, based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• 10% employee discount on purchases.

MCM Retail Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. Employment is contingent on a background check in accordance with applicable law.