DCF Guns, E-Commerce/Call Center Sales Associate

DCF Guns / Indoor Shooting Facilities (We're Hiring!); Englewood (CO); On-site; Full time

Benefits offered by this job

Generous PTO

Health, dental, and vision insurance

401(k)

Discounts on firearms and merchandise

Job summary

A leading firearms retail company in Englewood, Colorado, is looking for a full-time E-Commerce/Call Center Sales Associate. The role focuses on enhancing online product presentation and managing high-volume calls. Candidates should possess excellent communication skills and a minimum of 6 months of related experience. Competitive pay with commissions, generous benefits including health insurance and 401(k), and a fun team-oriented environment are offered.

Qualifications

• At least 6 months of e-commerce or related experience.

Responsibilities

• Handling high volume inbound and outbound calls efficiently.
• Following communication scripts and using product knowledge to assist customers.
• Identifying customer needs, resolving issues, and providing solutions.

Skills

Excellent verbal and written communication

Strong organizational and time management skills

Customer service oriented

Critical thinking and flexibility

Process-driven and self-motivated

Team player and tech-savvy

Basic computer skills

Education

High School Diploma

Job description

DCF Guns, E-Commerce/Call Center Sales Associate

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Are you motivated to be part of a dedicated and fun team? DCF is growing, and we are seeking a motivated full-time Call Center/E-Commerce Associate for our newest division. The role is hourly plus sales commissions, based at the PIN Business Network Office in Greenwood Village.

If you meet these qualities and want to join a team of hardworking, fun, gun-loving people, we would love to talk to you! Please apply here and answer all pre-screening questions.

DCF is Colorado's premier indoor shooting range, gun store, gunsmithing shop, and source for firearm training and education. We pride ourselves on providing exceptional service to the shooting sports community.

Job Summary:

The Call Center/E-Commerce Associate (Outbound Sales) will work directly with the E-Commerce Manager to manage and enhance online product presentation. Attention to detail is essential to ensure product specs are accurately represented online, improving the customer shopping experience. Additionally, associates will handle high volumes of inbound and outbound calls, meeting monthly sales goals.

Responsibilities include:

• Handling high volume inbound and outbound calls efficiently
• Following communication scripts and using product knowledge to assist customers
• Identifying customer needs, resolving issues, and providing solutions
• Managing calls throughout the request lifecycle, including follow-ups
• Suggesting system and process improvements
• Processing outbound sales from platforms like Guns.com, Gearfire, Gunbroker, etc.
• Coordinating with in-store management for product availability
• Communicating shipping needs to store Admin
• Responding to inquiries via email, website, text, and transfer mailbox
• Maintaining accurate records in the call-center database
• Inputting sales orders, layaways, and special orders
• Achieving sales and call metrics
• Building positive customer relationships and upselling when appropriate

Qualifications:

• High School Diploma
• At least 6 months of e-commerce or related experience

Skills:

• Excellent verbal and written communication
• Strong organizational and time management skills
• Process-driven and self-motivated
• Customer service oriented
• Critical thinking and flexibility
• Team player and tech-savvy
• Basic computer skills

Benefits:

Generous PTO, health/dental/vision insurance, employer-paid life insurance, voluntary insurance options, 401(k), free range membership, and discounts on firearms and merchandise.

This is a full-time position requiring evenings and weekends, based in Greenwood Village. Reliable transportation and background check required. Pay is hourly plus commissions, based on experience.

Employment Details:

• Seniority level: Associate
• Employment type: Full-time
• Industry: Retail

This job is active and accepting applications.