Administrative & Customer Service Coordinator

Servpro Industries, Inc.; Boca Raton (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid Time Off

Ongoing training and development opportunities

Job summary

A leader in restoration services in Boca Raton is seeking a proactive Administrative & Customer Service Coordinator. You will be the first point of contact for clients, coordinate technician schedules, and support sales activities. The ideal candidate should be organized, have excellent communication skills, and thrive in a busy environment. This role offers a salary of $45,000–$50,000 plus commissions and benefits including health insurance and paid time off.

Qualifications

• Confident and professional communicator.
• Ability to handle multiple tasks and remain calm under pressure.
• Prior experience in restoration or service industries is a plus.

Responsibilities

• Act as the first point of contact for clients, answering calls and explaining services.
• Coordinate technician schedules for timely service.
• Support the sales team and track sales activities.
• Prepare proposals and maintain project documentation.
• Facilitate communication between customers, technicians, and managers.

Skills

Excellent communication

Tech-savvy

Organized

Ability to multitask

Attention to detail

Job description

Administrative & Customer Service Coordinator

Boca Raton, FL | Full-Time | On-Site

$45,000–$50,000 base + commission + annual bonus

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly? We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you.

What You’ll Do

Customer Service Excellence

• Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.

Scheduling & Dispatch

• Coordinate technician schedules to ensure on-time service.
• Manage project updates through internal systems to keep everything on track.

Sales & Lead Support

• Follow up with leads, respond to proposal requests, and help move opportunities to close.
• Track sales activity and support the sales team with timely updates.

Project Coordination

• Prepare and send proposals.
• Maintain accurate project files and documentation.
• Communicate clearly between customers, technicians, and managers to keep projects moving.

What You Bring

• Excellent communication—confident, professional, and personable.
• Tech-savvy and organized, with a knack for managing details.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail—nothing slips through the cracks.
• Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).

What You’ll Get

• Compensation: $45,000–$50,000 base (DOE) + commissions + annual bonus
• Benefits: Health, dental, and vision insurance + 401(k) with company match
• Paid Time Off: PTO + company holidays
• Growth: Ongoing training in technical skills, leadership development, and career advancement opportunities

About Us

We’re a locally owned business and a proud part of the nation’s leading restoration franchise. That means you’ll get the supportive, small‑team feel of a team business—backed by the resources, training, and reputation of a national brand.

We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer‑focused—this isn’t the role for you.

But if you’re excited to make a difference every single day, we’d love to meet you.

Apply today

and join a team that restores more than properties—we restore peace of mind.