Administrative Coordinator

IICRC; New Jersey; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Bonus based on performance

Competitive salary

Dental insurance

Paid time off

Vision insurance

Job summary

SERVPRO is seeking an organized Administrative Coordinator in Cliffwood, NJ. This full-time role supports restoration and insurance project teams, manages documentation, scheduling, and communication to keep projects on track and customers well-informed.

You will collaborate with Project Managers, customers, insurance adjusters, and vendors to ensure accuracy, timeliness, and exceptional service across fire, water, mold, and storm restoration projects.

Qualifications

• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Detail-oriented, dependable and able to thrive in a fast-paced environment.

Responsibilities

• Keep job files organized, accurate, and compliant with standards.
• Track project milestones, change orders, permits, and documentation.
• Communicate with customers, insurance adjusters, vendors, and internal team members to keep projects moving smoothly.
• Support Project Managers with scheduling, documentation, billing preparation, and coordination.
• Review files for accuracy before billing and audits.
• Monitor multiple active projects to meet deadlines and service standards.
• Assist in delivering outstanding customer service from loss notification to project completion.

Skills

Organizational skills

Multitasking

Written and verbal communication

Detail-oriented

Customer-focused service

Tools

Microsoft Office

Xactimate

Job description

Benefits:

• Health insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Administrative Coordinator

Location: Cliffwood, NJ
Schedule: Full-time, Monday-Friday, 9:00 AM-5:00 PM

About the Role

We're looking for an organized, detail-oriented Administrative Coordinator to be the backbone of our team. This position provides an opportunity to learn the restoration and insurance industry while supporting our mitigation and reconstruction teams.

In this role, you'll help keep projects moving by managing documentation, scheduling, and communication that are critical to successful fire and water restoration projects. You'll work closely with Project Managers, customers, insurance adjusters, and vendors to ensure every project stays organized, every deadline is met, and every customer receives exceptional service.

What You'll Do

• Keep job files organized, accurate, and compliant with insurance carrier and company standards
• Track project milestones, change orders, permits, authorizations, and required documentation
• Communicate with customers, insurance adjusters, vendors, and internal team members to keep projects moving smoothly
• Support Project Managers with scheduling, documentation, billing preparation, and administrative coordination
• Review job files for accuracy and completeness before billing and audits
• Monitor multiple active projects while ensuring deadlines and service standards are met
• Help deliver an outstanding customer experience from first notice of loss through project completion

What We're Looking For

• Experience in construction, restoration, insurance, property management, or administrative support is preferred, but not required
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Comfortable using Microsoft Office and learning new software systems (experience with restoration software or Xactimate is a plus)
• Detail-oriented, dependable, and able to thrive in a fast-paced environment
• Someone who takes pride in getting the details right, follows through without being asked, and genuinely enjoys helping people during stressful situations

What We Offer

• A clearly defined career path into our Job File Coordinator program with opportunities for advancement
• Comprehensive, hands‑on training in the restoration and insurance industry
• Medical insurance available after eligibility requirements are met
• Company‑paid employee dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO), paid sick time, and paid holidays
• A supportive, team‑oriented culture where your contributions are valued
• The opportunity to make a meaningful difference by helping families and businesses recover after fire, water, mold, and storm damage

If you're highly organized, enjoy helping people, and are looking for a career—not just a job—we'd love to hear from you.

SERVPRO is an Equal Opportunity Employer.