Customer Experience & Operations Coordinator

Servpro Industries, Inc.; Boca Raton (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid Time Off

Ongoing training and development opportunities

Job summary

A leader in restoration services in Boca Raton is seeking a proactive Administrative & Customer Service Coordinator. You will be the first point of contact for clients, coordinate technician schedules, and support sales activities. The ideal candidate should be organized, have excellent communication skills, and thrive in a busy environment. This role offers a salary of $45,000–$50,000 plus commissions and benefits including health insurance and paid time off.

Qualifications

• Confident and professional communicator.
• Ability to handle multiple tasks and remain calm under pressure.
• Prior experience in restoration or service industries is a plus.

Responsibilities

• Act as the first point of contact for clients, answering calls and explaining services.
• Coordinate technician schedules for timely service.
• Support the sales team and track sales activities.
• Prepare proposals and maintain project documentation.
• Facilitate communication between customers, technicians, and managers.

Skills

Excellent communication

Tech-savvy

Organized

Ability to multitask

Attention to detail

Job description

A leader in restoration services in Boca Raton is seeking a proactive Administrative & Customer Service Coordinator. You will be the first point of contact for clients, coordinate technician schedules, and support sales activities. The ideal candidate should be organized, have excellent communication skills, and thrive in a busy environment. This role offers a salary of $45,000–$50,000 plus commissions and benefits including health insurance and paid time off.