Administrative Coordinator, Student Support

Tufts University; Medford (MA); On-site; USD 38,000 - 53,000; Full time

Job summary

Tufts University’s Division of Student Life seeks an Administrative Coordinator to support the Student Support team. You will handle case creation, inbox management, documentation, and coordination of data and communications in a sensitive university setting.

This role requires excellent organization, judgment, and discretion, with strong collaboration with directors and staff. Occasional after-hours flexibility may be required, and you will contribute to program projects and departments'

Qualifications

• High School / GED required; college degree may substitute for some experience.
• Related experience 3+ years
• Excellent organizational and multi-priority management
• Strong written and verbal communication
• Discretion with sensitive information under FERPA rules

Responsibilities

• Create new cases in the case management system promptly.
• Organize and maintain case documentation and records.
• Manage department shared inbox and triage inquiries.
• Draft reports, correspondence, and communications.
• Coordinate meetings and calendars for team members.
• Provide advanced administrative support and data gathering.

Skills

Organizational skills

Communication skills

Problem-solving

Microsoft Office

Case management software

Education

Bachelor's Degree

Tools

Maxient

Symplicity Advocate

Case management software

Job description

Tufts University’s Division of Student Life seeks an Administrative Coordinator to support the Student Support team. You will handle case creation, inbox management, documentation, and coordination of data and communications in a sensitive university setting.

This role requires excellent organization, judgment, and discretion, with strong collaboration with directors and staff. Occasional after-hours flexibility may be required, and you will contribute to program projects and departments'