Administrative Coordinator I

SPS PoolCare; Atlanta, Northern (GA, KY); Hybrid; USD 38,000 - 47,000; Full time

Job summary

SPS PoolCare is seeking an Administrative Coordinator I to support a wide range of office tasks with a strong emphasis on customer service for both internal and external customers.

You will handle calls, welcome visitors, retrieve information from various systems, respond to inquiries, and assist with processing payments, all while coordinating with management as needed.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Responsibilities

• Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
• Welcomes and assists customers, visitors and vendors.
• Retrieves information as requested from operating system, email, and company ticketing system.
• Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
• Reviews and communicates with customers on outstanding balances in effort to collect monies.
• Communicates with Administrative Supervisor and other Management any concerns or issues.
• Request and apply payments to customer accounts in real time.
• Performs other duties as assigned.

Skills

Communication

Customer service

Microsoft Office

Organizational skills

Clerical procedures

Independent work

Education

Associate degree preferred

Bachelor’s degree a plus

Tools

None

Job description

Description

The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers.

Duties/Responsibilities:

• Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
• Welcomes and assists customers, visitors and vendors.
• Retrieves information as requested from operating system, email, and company ticketing system.
• Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
• Reviews and communicates with customers on outstanding balances in effort to collect monies.
• Communicates with Administrative Supervisor and other Management any concerns or issues.
• Request and apply payments to customer accounts in real time.
• Performs other duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education and Experience:

• Associate’s degree preferred.
• Bachelor’s degree a plus.
• Three to five years of experience in an administrative role.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.