Administrative Coordinator / Customer Service Coordinator

Allied Roofing Partners; Virginia Beach (VA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive pay $25–$28/hr

Health, dental, and vision insurance

Paid time off and holidays

Professional development opportunities

Job summary

Heritage Builders is seeking an Administrative Coordinator / Customer Service Coordinator to support daily operations from project closeout through final billing. The role emphasizes strong organization, customer focus, invoicing, and cross-team communication.

The ideal candidate will manage multiple priorities, maintain accurate records, and coordinate with customers, vendors, and internal teams to ensure a smooth post-project experience. Remote work is not indicated.

Qualifications

• Experience in customer service, project coordination, or administrative support.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience with invoicing, billing, and CRM systems preferred.

Responsibilities

• Close completed jobs accurately and efficiently.
• Prepare and process customer invoices in a timely manner.
• Follow up with customers regarding completed work, satisfaction, and outstanding items.
• Coordinate schedules, documentation, and communication between customers and internal teams.
• Maintain accurate project records and update company databases.
• Track job status and ensure all required paperwork is completed before final closeout.
• Assist with collections by following up on outstanding invoices when needed.
• Address customer questions and concerns professionally and promptly.
• Communicate project updates to customers and stakeholders.
• Support office operations and administrative tasks as assigned.

Skills

Customer service

Project coordination

Administrative support

Microsoft Office

Invoicing

CRM systems

Time management

Communication

Tools

CRM software

Outlook

Excel

Job description

Administrative Coordinator / Customer Service Coordinator

Heritage Builders

Position Summary

We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing.

Key Responsibilities

• Close completed jobs accurately and efficiently.
• Prepare and process customer invoices in a timely manner.
• Follow up with customers regarding completed work, satisfaction, and outstanding items.
• Coordinate schedules, documentation, and communication between customers and internal teams.
• Maintain accurate project records and update company databases.
• Track job status and ensure all required paperwork is completed before final closeout.
• Assist with collections by following up on outstanding invoices when needed.
• Address customer questions and concerns professionally and promptly.
• Communicate project updates to customers and stakeholders.
• Support office operations and administrative tasks as assigned.

Qualifications

• Previous experience in customer service, project coordination, administrative support, or related role
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience with invoicing, billing, and CRM systems preferred.
• High attention to detail and problem-solving abilities.
• Must have High Speed Internet
• EST and or CST time zone required

Preferred Experience

• Construction, roofing, restoration, or home services industry experience is a plus.
• Experience handling customer follow-up and job closeout processes.
• Prior experience Working remotely preferred

Benefits

• Competitive pay - $25.00-$28.00 Hourly
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities/Supportive team environment