Administrative Coordinator / Customer Service Coordinator

Allied Roofing Partners; United States; Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Professional development opportunities

Supportive team environment

Job summary

Heritage Builders seeks a highly organized Administrative Coordinator to support daily operations, closing jobs, invoicing, and customer follow-up. You will coordinate schedules, maintain records, and ensure smooth billing through final closeout.

The role requires strong MS Office and CRM skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, remote-friendly environment across US time zones.

Qualifications

• Experience in customer service, project coordination, or admin support.
• Strong organizational and time management abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Experience with invoicing, billing, and CRM systems.
• High attention to detail and problem-solving skills.
• Must have high‑speed internet access and work in EST/CST time zones.

Responsibilities

• Close completed jobs accurately and efficiently.
• Prepare and process customer invoices promptly.
• Follow up with customers on completed work and outstanding items.
• Coordinate schedules, documentation, and communication between customers and teams.
• Maintain accurate project records in company databases.
• Track job status and ensure all required paperwork is completed before closeout.
• Assist with collections by following up on outstanding invoices.
• Address customer questions professionally and promptly.
• Communicate project updates to customers and stakeholders.
• Support office operations and administrative tasks as assigned.

Skills

Customer service

Project coordination

Administrative support

Organizational skills

Written & verbal communication

Multitasking

MS Office

Invoicing & billing

CRM systems

Attention to detail

Problem-solving

Reliable internet

Time zone awareness

Tools

Microsoft Office Suite

CRM systems

Job description

Administrative Coordinator / Customer Service Coordinator

Heritage Builders

Position Summary

We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing.

Key Responsibilities

• Close completed jobs accurately and efficiently.


• Prepare and process customer invoices in a timely manner.


• Follow up with customers regarding completed work, satisfaction, and outstanding items.


• Coordinate schedules, documentation, and communication between customers and internal teams.


• Maintain accurate project records and update company databases.


• Track job status and ensure all required paperwork is completed before final closeout.


• Assist with collections by following up on outstanding invoices when needed.


• Address customer questions and concerns professionally and promptly.


• Communicate project updates to customers and stakeholders.


• Support office operations and administrative tasks as assigned.

Qualifications

• Previous experience in customer service, project coordination, administrative support, or related role


• Strong organizational and time management skills.


• Excellent verbal and written communication skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).


• Experience with invoicing, billing, and CRM systems preferred.


• High attention to detail and problem-solving abilities.


• Must have High Speed Internet


• EST and or CST time zone required

Preferred Experience

• Construction, roofing, restoration, or home services industry experience is a plus.


• Experience handling customer follow-up and job closeout processes.


• Prior experience Working remotely preferred

Benefits

• Competitive pay - $25.00-$28.00 Hourly


• Health, dental, and vision insurance


• Paid time off and holidays


• Professional development opportunities/Supportive team environment