Administrative Coordinator — Customer Care & Operations

Bethyl Laboratories, Inc; Cedar Lake (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan with company-mр

Comprehensive medical, dental, and vis

Voluntary FSA

Life insurance

Short/long-term disability

Support Feeding the Future charity

Advancement opportunities

Job summary

Five Star Breaktime Solutions in Decatur, AL is seeking an Administrative Assistant to serve as the primary contact for customers. You will handle inbound calls and emails, provide accurate, efficient solutions, and document interactions using company software.

You will coordinate with service technicians to ensure timely maintenance support at customer locations. The role requires a high school diploma or GED, basic experience, and proficiency with Microsoft Office.

Qualifications

• High school diploma/GED or equivalent is required.
• Ability to consent to a drug screen and background check.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently, offering solutions ensuring the customer feels supported and valued.
• Engage in active listening, confirming information, and diffusing angry or frustrated clients as needed.
• Utilize software, databases, tools, appropriately, and submit information accurately, concise, and grammatically correctly.
• Coordinate with service techs to address maintenance needs at customer locations.

Skills

Active listening

Communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Five Star Breaktime Solutions in Decatur, AL is seeking an Administrative Assistant to serve as the primary contact for customers. You will handle inbound calls and emails, provide accurate, efficient solutions, and document interactions using company software.

You will coordinate with service technicians to ensure timely maintenance support at customer locations. The role requires a high school diploma or GED, basic experience, and proficiency with Microsoft Office.