Customer Care Administrative Support Specialist

Bethyl Laboratories, Inc; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision insurance

Voluntary FSA and life insurance

Disability options

Advancement opportunities

Job summary

Five Star Breaktime Solutions in Alabama seeks an Administrative Assistant to be the primary contact for customers, handling calls and emails, documenting interactions, and coordinating with service technicians to ensure timely maintenance.

The ideal candidate has a high school diploma or 1–3 months of related experience, proficient in Microsoft Office, and strong listening and communication skills, with a commitment to excellent customer service.

Qualifications

• High school diploma/ GED or 1–3 months of related experience.
• Consent to drug screen and pre-employment background check.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Equal opportunity employer as to all protected groups.

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently, offering solutions ensuring the customer feels supported and valued.
• Engage in active listening, confirming information, and diffusing angry or frustrated clients as needed.
• Utilize software, databases, tools, appropriately, and submit information accurately, concise, and grammatically correctly.
• Coordinate with service techs to address maintenance needs at customer locations.

Skills

Active listening

Customer service

Communication

Education

High school diploma/GED

Tools

Microsoft Office Suite

Job description

Five Star Breaktime Solutions in Alabama seeks an Administrative Assistant to be the primary contact for customers, handling calls and emails, documenting interactions, and coordinating with service technicians to ensure timely maintenance.

The ideal candidate has a high school diploma or 1–3 months of related experience, proficient in Microsoft Office, and strong listening and communication skills, with a commitment to excellent customer service.