Administrative Coordinator 3-4

LDH-Northeast Delta Human Services Authority; Monroe (LA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

NHSC Loan Repayment Program

Job summary

Northeast Delta Human Services Authority is seeking an Administrative Coordinator 3-4 to work as part of a treatment team, providing quality care and reducing stigma around behavioral health. The role covers clerical duties, fee management, insurance verification, records handling, and front-desk support.

The position is located at Monroe Integrated Care Clinic with opportunities tied to NHSC loan repayment programs; career progression may move the role to Administrative Coordinator 3 or 4 based

Qualifications

• Two years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Establishes fees for new consumers and updates fee information as needed/required in accordance with agency guidelines. Enters information in electronic health record related to income, benefits, and dependents.
• Completes verification of insurance benefits daily and assists team with problem issues concerning insurance verification.
• Verifies and documents Medicare, Medicaid, and other insurance coverages; assists with accepting payments, daily cash logs and deposits when other staff are unavailable.
• Independently composes letters/emails and screens mail/phone calls; schedules appointments for new and existing consumers; provides front desk coverage as needed.

Job description

NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:

Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.

Northeast Delta Human Services Authority is seeking an Administrative Coordinator 3-4 to work as part of a treatment team to provide quality care and reduce the stigma surrounding behavioral health (mental health or substance use) and physical health treatment. The incumbent independently performs duties requiring a broad knowledge of several clerical fields to assist the administrative team with all assigned duties.

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Establishes fees for new consumers and updates fee information as needed/required in accordance with agency guidelines. Enters information in electronic health record related to income, benefits, and dependents. Moreover, this role will reassess and update fees when necessary and obtain necessary information and proof of verification to update charts.
• Completes verification of insurance benefits daily and assists team with problem issues concerning insurance verification.
• Verifies and documents Medicare, Medicaid, and other insurance coverages; this will include scanning insurance cards into the electronic health record. This role also assists with the process of accepting payments, documenting on daily cash log and making deposits when other staff are unavailable.
• Independently composes letters/emails to answer routine correspondence, as well as screens mail and telephone calls, disseminating to appropriate staff. This role also assists with scheduling appointments for both new and established consumers, completes phone calls related to upcoming appointments for both new and established consumers and completes phone calls related to upcoming appointments. Provides front desk coverage when absence of staff occurs or on a rotating basis.
• Keeps all consumer records current suing LDH policy for open/closed cases which includes strict adherence to policies of related to criteria for services, confidentiality/disposal of records, etc.
• Assists consumers with completing the Medicaid applications process. Assists with processes of maintaining and submitting state vehicle logs and voter's registration documentation.
• Completes inventories of supplies and assists Property Control Manager with maintaining inventory of all movable property and assists in conducting and certifying annual property inventory.

Position-Specific Details:

Appointment Type: Probational, Promotional, Demotion, Lateral Transfer, or Detail to Special Duty

Location: Monroe Integrated Care Clinic

Compensation: NEDHSA is a designated approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.

• 2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.

(Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)

Career Progression: As part of a Career Progression Group, vacancies may be filled from this recruitment as an Administrative Coordinator 3 or an Administrative Coordinator 4 depending on the level of experience of the selected applicant(s).

Contact Information:

For further information about this vacancy, contact:

Ms. Janesia Raybon, MPA

Human Resources Director A

Northeast DeltaHuman Services Authority

2513 Ferrand Street

Monroe, LA 71201

318-362-4237 (office)

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.