ADMINISTRATIVE COORDINATOR 1/2/3/4

State of Louisiana; Baton Rouge (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Louisiana Works in Baton Rouge, LA, seeks an Administrative Coordinator to support Administrative Law Judges and case managers in processing unemployment insurance appeals. Duties include reviewing and docketing appeals, uploading documentation, and maintaining accurate case information in HiRE.

Location is Baton Rouge, with probationary and promotional appointment options. Entry-level role with responsibilities spanning reception, correspondence handling, and coordinating with multiple staff to

Responsibilities

• Assist Administrative Law Judges (ALJs) and case managers by processing appeals and related work.
• Review and docket appeals; validate/invalidate cases; upload appeals and supporting evidence.
• Enter and maintain case information; handle incoming mail, faxes, emails, and FileNet documents.

Job description

Office of Unemployment Insurance

Division: Appeals / Clerk of Court

Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Learn More About Louisiana Works

Office of Unemployment Insurance

Division: Appeals / Clerk of Court

Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Learn More About Louisiana Works

The Administrative Coordinator 1/2/3/4 provides administrative support to Administrative Law Judges (ALJs), case managers, and other staff in the processing of unemployment insurance appeals. Responsibilities include reviewing and docketing appeals; validating and invalidating appeals in HiRE; uploading appeals, evidence, and supporting documentation; and ensuring case files contain all reasonably available information.

The position maintains accurate case information in HiRE, with careful attention to detail due to its impact on federal reporting and agency performance measures. The position also processes incoming correspondence, answers telephone calls, provides general information, directs calls to appropriate staff, and performs other administrative duties necessary to support the timely and accurate processing of appeals.

OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Minimum Qualifications

No experience or training is required.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties And Other Information

Job Details

• Support multiple Administrative Law Judges (ALJs) and case managers by helping ensure appeals and related work are processed accurately and efficiently.
• Review and docket appeals, validate or invalidate cases in the system, upload appeals and supporting evidence, and ensure case files contain all reasonably available information.
• Process incoming mail, faxes, emails, and FileNet documents.
• Answer calls, provide general information, and direct inquiries to the appropriate staff.
• Enter and maintain case information accurately, as the information in the system directly impacts federal reporting, performance measures, and the timely processing of appeals.

Position Specific Details:

Location: Baton Rouge, La

Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

Career Progression Group: Administrative Coordinator 1, 2, 3, or 4

Please click on the links below to learn more about each job level:

Administrative Coordinator 1

Administrative Coordinator 2

Administrative Coordinator 3

Administrative Coordinator 4

Contact Information:

For further information about this vacancy, contact:

Kedrick Kennedy

[e-mail]

About the Employer

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities

• TDD# 800-259-5154

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave – Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you have experience reviewing claims and making critical decisions?

• Yes
• No

02

Do you have experience in Unemployment Insurance?

• Yes
• No

03

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

04

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

06

FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

08

ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question