Administrative Coordinator 3 (Shreveport Child Welfare)

State of Louisiana; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

Professional Development

Job summary

State of Louisiana's Department of Children and Family Services in Shreveport, LA seeks an administrative support specialist to handle payments, clerical duties, and receptionist relief for the Caddo Parish Child Welfare Office. You will maintain records, assist staff and clients, and ensure smooth daily operations in a mission-driven public service setting.

The ideal candidate brings two years of administrative experience, strong organizational skills, and a by-the-book approach to procedures,

Qualifications

• Two years of experience in administrative services.
• Experience with payment processing or vendor payments is a plus.
• Ability to follow policies and procedures and maintain records.
• Strong organizational and communication skills.

Responsibilities

• Process payments in the Tracking Information Payment System.
• Provide general clerical support to agency staff.
• Process all special board payments.
• Serve as receptionist relief as needed.
• File maintenance of all records related to child welfare cases.
• Process a large volume of payments to vendors and providers.

Skills

Clerical skills

Records management

Customer service

Tools

Tracking Information Payment System

Job description

Department Mission

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

About This Job

Department MISSION To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong. Department VISION A future where every child thrives in a loving environment, supported by empowered families and resilient communities. Department VALUES Treating all people with dignity, compassion and respect, while providing services with integrity.

This vacancy is located in the Caddo Parish Child Welfare Office in Shreveport, LA.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

This position provides clerical, programmatic, and administrative support functions for staff, applicants and clients of the Caddo Parish Child Welfare office.

An Ideal Candidate Should Possess The Following Core Competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred competencies:

• Communicating Effectively: The ability to convey information, ideas and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication and consideration for others.

Minimum Qualifications

Two years of experience in administrative services.

Experience Substitution

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Responsible for payments in the Tracking Information Payment System
• Provide general clerical support to agency staff members
• Process all special board payments
• Serve as receptionist relief person as needed
• File maintenance of all records related to child welfare cases
• Process a large volume of payments to vendors and providers

Position-Specific Details

Location: This vacancy is located in the Caddo Parish Child Welfare Office in Shreveport, LA.

Work Schedule: Typical work hours are 8:00am-4:30pm Monday through Friday

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

Contact Information

For Further Information About This Vacancy Contact:
Laura Milstead
[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.

Benefits and Compensation

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others