ORS SPECIALIST 1/2/3/4

State of Louisiana; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Parental Leave

Paid Holidays

Retirement Benefits

Insurance Coverage

Job summary

Louisiana Works, Office of Unemployment Insurance, is seeking an ORS Specialist to audit unemployment insurance claims and ensure compliance with state and federal laws. Responsibilities include reviewing records, interviewing claimants and employers, analyzing evidence, and initiating corrective actions.

The role supports the UI program lifecycle, including tax collection, claims processing, fraud prevention, and appeals, within the Quality Control division in East Baton Rouge Parish.

Qualifications

• Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR six years of full-time experience in any field; OR a bachelor’s degree.

Responsibilities

• Audits employer payroll records to verify wage report accuracy.
• Interviews claimants and employers to gather information.
• Reviews UI claim documents for compliance with state and federal laws, agency policies, and quality standards.
• Prepares case summaries documenting relevant facts, findings, and the basis for identified errors.
• Converts case findings into coded data for entry into the U.S. Department of Labor database.
• Presents evidence and provides testimony at Administrative Law Judge hearings and civil court fraud prosecutions.

Skills

Audits

Interviews

Document reviews

Testimony

Education

Bachelor's degree

Job description

Office of Unemployment Insurance

Division: Quality Control

Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

About This Job

Office of Unemployment Insurance

Division: Quality Control

Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

The ORS Specialist 1/2/3/4 position is responsible for conducting audits of unemployment insurance claims to ensure compliance with applicable state and federal laws, regulations, and agency policies. Duties include reviewing records, interviewing claimants and employers, analyzing evidence, identifying discrepancies or errors, and initiating appropriate corrective action.

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES

• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Minimum Qualifications

• Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR
• Six years of full-time experience in any field; OR
• A bachelor’s degree.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

• Audits employer payroll records to verify wage report accuracy and identify deductible income.
• Reconciles discrepancies in audited amounts and reviews personnel records to verify work history, separation reasons, and eligibility issues.
• Conducts in-depth claimant interviews regarding work history, separation reasons, deductible income, availability, ability to work, and work search efforts.
• Reviews and analyzes UI claim documents for compliance with state and federal laws, agency policies, and quality standards.
• Prepares case summaries documenting relevant facts, findings, and the basis for identified errors.
• Converts case findings into coded data for entry into the U.S. Department of Labor database.
• Presents evidence and provides testimony at Administrative Law Judge hearings and civil court fraud prosecutions.

Position Specific Details

Location

Baton Rouge, La

Appointment Type

Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

Contact Information

For further information about this vacancy, contact:

Kedrick Kennedy

[e-mail]

Equal Employment Opportunity

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities

• TDD# 800-259-5154

Career Opportunities

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Benefits and Compensation

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage: More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave. More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

• Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01 Describe your experience conducting audits, investigations, or reviews involving laws, regulations, or policies.

02 Describe your experience analyzing information from multiple sources to identify discrepancies and reach a conclusion.

03 Making Accurate Judgments – How do you make decisions when faced with choices, risks, or limited information?

• I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
• I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes
• I make timely, well-reasoned decisions by using available information, context, and trade-offs.
• I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

04 Making Accurate Judgments – Explain your selection by providing specific examples from your experience.

05 Managing Resources – How well do you manage financial, physical, or contractual resources to meet operational needs?

• I struggle to manage resources, don’t always follow required procedures, or have trouble keeping accurate records.
• I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
• I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team’s goals.
• I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.

06 Managing Resources – Explain your selection by providing specific examples from your experience.

07 Thinking Critically – How do you analyze information and draw meaningful conclusions from it?

• I miss key details or oversimplify information, and my conclusions may not be based on evidence
• I try to analyze information, but I may overlook the relevance or credibility of my sources.
• I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
• I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

08 Thinking Critically – Explain your selection by providing specific examples from your experience.

Required Question

• Required Question