ORS SPECIALIST 1/2/3/4

Louisiana Works; Baton Rouge (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Louisiana Works, Office of Unemployment Insurance in Baton Rouge, is seeking an ORS Specialist to audit unemployment insurance claims, interview claimants and employers, and analyze evidence to ensure compliance with state and federal laws. This role supports the UI program and contributes to fraud prevention and claims integrity.

The position requires three years of UI experience (or six years in any field) or a bachelor’s degree, with substitution rules described in the posting.

Qualifications

• Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR
• Six years of full-time experience in any field; OR
• A bachelor’s degree.

Responsibilities

• Audits employer payroll records to verify wage report accuracy and identify deductible income.
• Reconciles discrepancies in audited amounts and reviews personnel records to verify work history, separation reasons, and eligibility issues.
• Conducts in-depth claimant interviews regarding work history, separation reasons, deductible income, availability, ability to work, and work search efforts.
• Reviews and analyzes UI claim documents for compliance with state and federal laws, agency policies, and quality standards.
• Prepares case summaries documenting relevant facts, findings, and the basis for identified errors.
• Converts case findings into coded data for entry into the U.S. Department of Labor database.
• Presents evidence and provides testimony at Administrative Law Judge hearings and civil court fraud prosecutions.

Skills

Making Accurate Judgments

Managing Resources

Thinking Critically

Education

Bachelor's degree

Job description

Office of Unemployment Insurance

Division: Quality Control

Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

ORS Specialist 1/2/3/4

The ORS Specialist 1/2/3/4 position is responsible for conducting audits of unemployment insurance claims to ensure compliance with applicable state and federal laws, regulations, and agency policies. Duties include reviewing records, interviewing claimants and employers, analyzing evidence, identifying discrepancies or errors, and initiating appropriate corrective action.

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

Six years of full-time experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Details:

• Audits employer payroll records to verify wage report accuracy and identify deductible income.
• Reconciles discrepancies in audited amounts and reviews personnel records to verify work history, separation reasons, and eligibility issues.
• Conducts in-depth claimant interviews regarding work history, separation reasons, deductible income, availability, ability to work, and work search efforts.
• Reviews and analyzes UI claim documents for compliance with state and federal laws, agency policies, and quality standards.
• Prepares case summaries documenting relevant facts, findings, and the basis for identified errors.
• Converts case findings into coded data for entry into the U.S. Department of Labor database.
• Presents evidence and provides testimony at Administrative Law Judge hearings and civil court fraud prosecutions.

Position Specific Details:

Location: Baton Rouge, La

Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

Contact Information:

For further information about this vacancy, contact:

Kedrick Kennedy
[e-mail]

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-259-5154