Team Manager Existing Customer Operations

ADT Security Services; Melville (NY); On-site; USD 62,000 - 115,000; Full time

Benefits offered by this job

Salary bonus program

Healthcare benefits

401(k) plan with company match

Paid time off

Job summary

ADT Security Services in Melville, NY seeks an Experienced Team Manager to coordinate the installation and service of jobs for the existing customer channel. You will plan and manage the field workforce and material flow within your district.

You will lead, train and coach installers, conduct regular meetings, and partner with the General Manager to achieve profitability and growth while ensuring high quality customer service.

Qualifications

• Associate degree or equivalent related experience.

Responsibilities

• Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
• Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
• Works with General Manager to meet profitability goals
• Conducts meetings on a monthly/quarterly basis.
• Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
• Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
• Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results

Skills

Strategic thinking

Management skills

Written and verbal communication

Business acumen

Computer skills (Windows)

Education

Associate degree or equivalent

Job description

Position Overview:

An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.

Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service .

Major Responsibilities:

• Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
• Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
• Works with General Manager to meet profitability goals
• Conducts meetings on a monthly/quarterly basis.
• Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
• Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
• Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results

Knowledge, Skills and Abilities

Education: Associate degree or equivalent related experience.

Experience:

• 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
• Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

Skills:

• Solid business skills.
• Must be conceptually oriented with the ability to think and act strategically.
• Proven management skills with the ability to train, develop, and motivate.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in a Microsoft Windows.

Pay and Benefits Disclosure

• The salary for this role is 62,150 - $115,390 a year with a quarterly bonus and Fixed and Variable Auto Reimbursement. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off amoung others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.