Administrative Clerk II

City of Fontana; Fontana (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Fontana seeks an Administrative Clerk II to support the Environmental Compliance Division, serving as the first point of contact for internal staff and the public. You will perform a wide range of clerical duties, manage records, and assist with processing applications, permits, and mail.

You will track inspection schedules, handle invoices, and support department projects, requiring strong organization, attention to detail, and excellent customer service in a fast-paced municipal

Qualifications

• Typing speed of 45 NET WPM.
• Strong English usage, spelling, grammar, and punctuation.
• Knowledge of city government procedures and record keeping.
• Ability to operate modern office machines.
• Public-facing clerical duties in a government setting.

Responsibilities

• Type and proofread a variety of documents from rough drafts, dictaphone recordings or verbal instructions.
• Perform routine clerical work including filing, billing, checking and recording information on records.
• Sort and file documents and records maintaining alphabetical, index, and cross-reference files.
• Receive, sort and distribute incoming and outgoing correspondence.
• Greet visitors and answer phones, providing general information on policies and procedures.
• Maintain inventory records; process purchase requisitions; maintain purchase records.
• Issue, receive, type and process various applications, permits and other forms.
• Operate a variety of office equipment including a computer; input and retrieve data.
• Work courteously with the general public on the telephone or in person.
• Understand and carry out oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Assist with tracking inspection schedules and invoices to ensure timeliness.
• Provide administrative support to the Environmental Compliance Division and collaborate with the Senior Administrative Assistant.

Skills

Typing 45 wpm

Customer service

Organizational skills

Clear communication

Education

High School Diploma or GED

Tools

Computer

Office equipment

Job description

This position is open to the first 200 applications OR
Thursday, November 19, 2026 at 5:00 PM; whichever occurs first.

*This recruitment will establish an eligibility list that may also be used in various departments throughout the City*

Under immediate or general supervision from higher level staff, performs a wide variety of general clerical duties as required in support of an assigned department. May exercise functional and technical supervision over lower-level clerical staff. An Administrative Clerk II is the full journey level class within the Administrative Clerk series. Employees within this class are distinguished from the ADMINISTRATIVE CLERK I by the performance of the full range of duties as assigned including duties requiring the interpretation of general City procedures as well as interpretation of department policies and procedures. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, require prior clerical experience.

Position Snapshot/A Day in the Life:As an Administrative Clerk II with the City of Fontana, no two days are quite the same! You'll play an important role in keeping daily operations running smoothly by providing administrative support, coordinating information, maintaining records, and assisting both internal staff and members of the public within your assigned department. From preparing documents and processing applications to answering questions, managing records, and supporting department projects, you'll take on a variety of responsibilities that keep you engaged and connected to the work happening across the City. Whether working behind the scenes or serving as a friendly first point of contact, your attention to detail, organization, and customer service will help make a meaningful difference in delivering services to the Fontana community.
For this specific opportunity, the Administrative Clerk II will perform a variety of administrative and clerical duties in support of the Environmental Compliance Division’s operations. This position will serve as the first point of contact for the Division, providing professional and courteous customer service to both internal and external clients.
Responsibilities include answering phones and greeting visitors, creating work requests, and assisting in monitoring the Division’s hotlines related to Household Hazardous Waste, Sanitary Sewer Pretreatment, Stormwater, Solid Waste, Organic Waste Recycling (SB 1383), Used Oil, Street Sweeping, and Fats, Oils, and Grease (FOG) programs. The successful incumbent will also assist with filing, check pick-ups, and the processing of incoming and outgoing mail. In addition, the Administrative Clerk II will support the tracking of inspection schedules and invoices to ensure operations remain on schedule and receivables are processed in a timely manner. The position provides administrative support to the Environmental Compliance Division and will collaborate with the Senior Administrative Assistant with tasks as assigned. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a commitment to providing high-quality service in a fast-paced work environment.

The employee must have the ability to:

• Type and proofread a variety of documents including general correspondence, agendas, reports, memos and statistical charts from rough draft, dictaphone recordings or verbal instructions.
• Perform a wide variety of routine clerical work including filing, billing, checking and recording information on records.
• Sort and file documents and records maintaining alphabetical, index, and cross-reference files.
• Receive, sort and distribute incoming and outgoing correspondence.
• Act as a receptionist: receive callers in person or on the telephone; provide general information on departmental and City policies and procedures as required; refer calls to appropriate personnel.
• Perform record keeping for various funds and expenditures.
• Maintain inventory records; process purchase requisitions; maintain purchase records.
• Issue, receive, type and process various applications, permits and other forms.
• Operate a variety of office equipment including a computer; input and retrieve data and text.
• Work courteously with the general public on the telephone or in person.
• Understand and carry out oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Employee must perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

WORKING CONDITIONS:Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard. Additionally, the position requires near and far vision when preparing and reading written reports and other work related documents. Acute hearing is also required when providing phone and counter assistance.

A combination of experience and training that would likely provide the required knowledge and abilities is qualifying. The employee must have the knowledge of:

• English usage, spelling, grammar, and punctuation.
• Principles and procedures of record keeping.
• Organization, procedures and operating details of City government.
• Modern office methods, practices, procedures and computer equipment.
• Business letter writing and report preparation.

Ability to:

• Learn to operate a variety of modern office machines.
• Learn and correctly interpret and apply the policies and procedures of the program or function to which assigned.
• Learn office methods, rules and policies including receptionist techniques.
• Perform routine clerical work.
• Type at a speed necessary for successful job performance. (45 net wpm)
• Work courteously with the general public on the telephone or in person.
• Understand and carry out oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Perform general clerical work including maintenance of appropriate records and compiling information for reports under minimal supervision.
• Operate a variety of office equipment including a computer.

Experience: Two (2) years of general clerical experience, including public contact. Experience working in a public agency or governmental environment is highly desirable.

Education: Possession of High School Diploma or completion of GED. Additional specialized clerical training is desirable.

Candidates must be able to type at a minimum speed of 45 NET WPM. A typing test certificate must be attached to your application in order to move forward in the recruitment process. Please review the Typing Certificate Requirements.