Administrative Clerk II

City of Concord; Concord (CA); Presencial; USD 48.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

CalPERS pension

Health care plans or cash-in-lieu $200

City-paid dental insurance

Vacation accruals, sick leave, paidhol

Tuition reimbursement

457 deferred compensation and FSAs

Life and disability insurance

Wellness program and health resources

Descripción de la vacante

The City of Concord is seeking an Administrative Clerk II in the Public Works Department. This role focuses on delivering excellent customer service at the front counter, via phone, email, and other platforms, while supporting internal staff.

Responsibilities include reception, clerical duties, record maintenance, word processing and invoicing, with opportunities to work across departments and contribute to process improvement.

Formación

• Front-line customer service and clerical support experience.
• Ability to handle inquiries, input data and maintain records.
• Familiarity with basic accounting and office procedures.

Responsabilidades

• Reception, clerical and secretarial tasks and managing inquiries.
• Track internal and external requests and process forms.
• Word processing, typing, proofreading and record maintenance.
• Transcription, scheduling meetings and events, and preparing materials.
• Ordering supplies and processing invoices and requisitions.

Conocimientos

Customer service

High-stress handling

Proactive problem solving

Collaboration

MS Word

Excel

Outlook

Basic accounting

Oral and written communication

Attention to detail

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

***OPEN & PROMOTIONAL JOB OPPORTUNITY***

Administrative Clerk II

The City of Concord is currently accepting applications for Administrative Clerk II in the Public Works Department. This recruitment will also establish an eligibility list that may be used for other departments.

The Public Works Department

Public Works strives to develop and provide a variety of customer driven maintenance services and programs to protect the City’s investment of infrastructure and public facilities and ensure the health and safety of Concord’s community in the most efficient and cost effective manner. Public Works provides services in the following five divisions: Infrastructure, Parks Maintenance, Facilities Maintenance, Administration and Fleet, and Transportation and Signals.

The Administration Division provides customer service to both internal and external customers. This includes internal administrative and clerical support as well as responding to concerns from the public, ranging from reports of graffiti or illegal dumping to problems with City streets or parks. The division is additionally responsible for contracts, agreements, insurance, and invoice procedures and support, as well as interfacing with other agencies in the reporting of issues or problems.

What you will be doing in this role

The Administrative Clerk II is a customer service-focused role that interacts with members of the public and supports internal staff. Administrative Clerk IIs may work in a variety of departments throughout the City of Concord. This current vacancy in the Public Works Department serves as a first point of contact for Concord residents through front counter, phone, email, and other platforms such as See Click Fix and OpenGov.

Responsibilities include reception, clerical and secretarial duties, tracking internal and external requests, word processing, typing, proofreading, record and file maintenance, transcription, forms processing, scheduling meetings and events, preparing materials, ordering supplies, and processing invoices and requisitions.

We are looking for someone who

• Has strong customer service skills and enjoys working with people
• Can handle complaints and high-stress interactionswith tact and professionalism
• Is a solution-focused problem solver who is proactive in the delivery of services
• Has the ability to effectively collaborate with all internal staff and vendors
• Has proficiency with Microsoft Word, Excel, and Outlook
• Has knowledge of basic accounting principles
• Has strong oral and written communication skills
• Is organized with strong attention to detail and accuracy
• Embraces, promotes and is guided by City's Mission, Vision and Values

What we offer

The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 a month if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation planFlexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources

*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org.

Knowledge and Abilities

Basic-level knowledge of modern computer word processing, office, electronic mail and calendar software applications. Working knowledge of modern office procedures and practices; of correct punctuation, spelling, and grammatical usage, together with a good vocabulary; of filing, indexing, and cross-referencing methods; of basic bookkeeping practices.

Ability to prepare and maintain accurate records and reports; to perform simple arithmetical calculations; to learn policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to understand and carry out oral and written instructions; to accomplish effective oral communication; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

Education

Satisfactory completion of high school or the equivalent.

Experience

Three years of general clerical or secretarial employment including public contact. Record maintenance experience preferred for selected positions. Related college training may substitute for experience provided there is at least one year of clerical or secretarial employment.

Licenses

Selected positions require a California Driver's License and satisfactory driving record as a condition of initial and continued employment.

EEO/ADA

The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or [e-mail] prior to the final filing date.