Administrative Clerk II

City-of-Concord,-CA-; Concord (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

CalPERS pension

Health care plans / cash-in-lieu

Dental insurance

Vacation & sick leave & holidays

Tuition reimbursement

457 deferred compensation plan

FSAs

Life and disability insurance

Wellness program

Descripción de la vacante

The City of Concord is seeking an Administrative Clerk II in the Public Works Department. This role focuses on front counter customer service, clerical duties and coordination with internal staff and external vendors.

Candidates should have strong communication, basic accounting knowledge, and proficiency in Word, Excel and Outlook. Three years of clerical experience and a high school diploma are preferred; excellent organizational skills are essential for this position.

Formación

• Three years of general clerical or secretarial experience with public contact.
• Strong interpersonal and written communication skills.
• Ability to perform basic arithmetic and maintain records.

Responsabilidades

• Provide reception and front-counter services to the public.
• Perform word processing, typing, proofreading and forms processing.
• Track internal and external requests and maintain records/files.
• Schedule meetings and prepare materials; order supplies and process invoices.
• Collaborate with internal staff and vendors to resolve issues.
• Support administrative procedures in multiple departments as needed.

Conocimientos

Customer service

Clerical work

Word processing

Excel

Outlook

Attention to detail

Educación

High school diploma or equivalent

Herramientas

MS Office suite

Descripción del empleo

Administrative Clerk II

The City of Concord is currently accepting applications for Administrative Clerk II in the Public Works Department. This recruitment will also establish an eligibility list that may be used for other departments.

The Public Works Department

Public Works strives to develop and provide a variety of customer driven maintenance services and programs to protect the City’s investment of infrastructure and public facilities and ensure the health and safety of Concord’s community in the most efficient and cost effective manner. Public Works provides services in the following five divisions: Infrastructure, Parks Maintenance, Facilities Maintenance, Administration and Fleet, and Transportation and Signals.

The Administration Division provides customer service to both internal and external customers. This includes internal administrative and clerical support as well as responding to concerns from the public, ranging from reports of graffiti or illegal dumping to problems with City streets or parks. The division is additionally responsible for contracts, agreements, insurance, and invoice procedures and support, as well as interfacing with other agencies in the reporting of issues or problems.

What you will be doing in this role: The Administrative Clerk II is a customer service-focused role that interacts with members of the public and supports internal staff. Administrative Clerk IIs may work in a variety of departments throughout the City of Concord. This current vacancy in the Public Works Department serves as a first point of contact for Concord residents through front counter, phone, email, and other platforms such as See Click Fix and OpenGov.

Responsibilities include reception, clerical and secretarial duties, tracking internal and external requests, word processing, typing, proofreading, record and file maintenance, transcription, forms processing, scheduling meetings and events, preparing materials, ordering supplies, and processing invoices and requisitions.

We are looking for someone who:

• Has strong customer service skills and enjoys working with people
• Can handle complaints and high-stress interactionswith tact and professionalism
• Is a solution-focused problem solver who is proactive in the delivery of services
• Has the ability to effectively collaborate with all internal staff and vendors
• Has proficiency with Microsoft Word, Excel, and Outlook
• Has knowledge of basic accounting principles
• Has strong oral and written communication skills
• Is organized with strong attention to detail and accuracy
• Embraces, promotes and is guided by City’s Mission, Vision and Values

What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 a month if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation plan
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources

*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org.

Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.

1. Provides information over the telephone and/or at a public counter which requires the use of independent judgment or knowledge of rules, regulations, and procedures pertaining to the work; receives visitors; directs caller or visitor to others; may refer the inquiry to sources within the City or other public or private agencies.
2. Performs word processing and types a variety of materials including correspondence, reports, contracts, resolutions, forms, indexes, and statistical data; may perform transcription typing; may compose routine correspondence or prepare draft documents for review by others.
3. Proofreads and checks documents for clerical and arithmetical accuracy and completeness, and for compliance with established standards and procedures; reviews forms, reports and other documents, verifying content accuracy and completeness, initiating corrections, coding, updating or posting as required.
4. Maintains records, lists, and logs used in connection with work or departmental activities, some of which may have City-wide impact.
5. Maintains subject, suspense, index, cross-reference, or specialized information system data files, and directories; gathers or traces information contained in file or records systems for compilation of statistical data or reports; may monitor office supplies and maintain designated levels.
6. For relief or training purposes, may be assigned clerical activities of other personnel.
7. May assist in training and orientation of new employees in the work unit; some assignments include instructing employees outside the department regarding departmental procedure.
8. May receive fees, issue or secure receipts for funds received; may balance records of funds received.
9. May open, sort, and distribute mail; may sort, route or distribute forms, reports, and other documents to other work units, departments or agencies.
10. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.
11. Performs other work as assigned.

Knowledge and Abilities

Basic-level knowledge of modern computer word processing, office, electronic mail and calendar software applications. Working knowledge of modern office procedures and practices; of correct punctuation, spelling, and grammatical usage, together with a good vocabulary; of filing, indexing, and cross-referencing methods; of basic bookkeeping practices.

Ability to prepare and maintain accurate records and reports; to perform simple arithmetical calculations; to learn policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to understand and carry out oral and written instructions; to accomplish effective oral communication; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

Education

Satisfactory completion of high school or the equivalent.

Experience

Three years of general clerical or secretarial employment including public contact. Record maintenance experience preferred for selected positions. Related college training may substitute for experience provided there is at least one year of clerical or secretarial employment.

Selected positions require a California Driver's License and satisfactory driving record as a condition of initial and continued employment.

The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or [e-mail] prior to the final filing date.