Administrative Clerk

Staffing Network; Burr Ridge (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Staffing Network is seeking a detail-oriented customer service professional in Burr Ridge, IL to support order processing and receptionist coverage. The role involves routing requests in DocLink, maintaining the Sage 100 database, and handling web orders.

Candidates should have at least 2 years of call center experience, strong typing, and proficiency with Microsoft Office. Multitasking, accuracy, and a pleasant demeanor are essential to succeed.

Qualifications

• Customer service call center experience (min 2 years)
• Proficient with phone systems and outbound/inbound calls
• Strong computer and typing skills; proficient with Microsoft Office

Responsibilities

• Reviewing and distributing customer requests/purchase orders in DocLink workflow
• Maintain Customer database in Sage 100 system
• Process web orders and provide reception coverage when needed
• Assist Customer Service during peak times with calls, information gathering, orders, returns, and quotes

Skills

Customer service

Phone skills

Typing

Microsoft Office

Paperless workflow

Complex thinker

Detail oriented

Multi-tasking

Spelling/grammar

Quick learner

Pleasant manner

Tools

Sage 100

Job description

This is a fast-paced environment, and the candidate must be a quick learner, good attention to detail and ability to multi-task between different work duties while also assisting customer service with phone coverage.

Duties include but not limited to:

• Reviewing and distributing customer requests/purchase orders located in multiple email inboxes to Customer Service through DocLink paperless workflow system
• Maintain Customer database in Sage 100 system
• Process web orders
• Reception coverage when out of the office which includes:
  • Scanning documents to DocLink paperless workflow system
  • Answer calls and redirect to proper department
  • Sort incoming mail
  • File paperwork
• Assist Customer Service during peak times such as lunch hours or when short-handed with:
  • Answer overflow of calls
  • Gathering information to research products and parts
  • Ability to identify vendors and parts needed (once fully trained)
  • Process orders, returns, quotes, create part numbers, etc. (once fully trained)
  • Assist customers with returns and replacement orders
  • Follow up on quotes, open sales orders, emails, etc.

Skills Required:

• Customer Service Call center experience required – minimum 2 years
• Good phone skills - inbound & outbound
• Intermediate computer & typing skills
• Microsoft Office skills - a must (Outlook, Basic Excel & Word)
• Paperless workflow experience preferred but not required
• Complex thinker
• Detail oriented – very important
• Able to multi-task – a must have ability
• Good spelling and grammar skills
• Quick learner and willingness to learnPleasant manner

Hourly rate: $20hr

Hours: 8:00 - 4:30pm (Monday - Friday

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