Administrative Clerical support NEW

Dutech Systems; Stow, Northern (MA, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Dutech Systems in Stow, MA is seeking an organized Administrative Assistant to handle front-line calls, mail, and records for the BPV Division.

You will manage COI fees, print and mail documents, and prepare renewal notices, while maintaining accurate files and supporting daily operations. The role requires strong communication, multitasking, and proficiency with Outlook, Word, Excel.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Excellent customer service skills.
• Ability to multitask and prioritize work effectively.
• Dependable, organized, and detail-oriented.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) with at least 1 year of experience.

Responsibilities

• Answer and route calls professionally and courteously.
• Deliver excellent service to internal and external customers.
• Handle incoming/outgoing mail processes.
• Process COI fees and related docs.
• Print and mail certificates, invoices, and violation notices.
• Prepare and send license renewal notices and related letters.
• Scan, organize, file and maintain records.
• Maintain accurate electronic and physical files.
• Assist with routine admin tasks.
• Prioritize tasks and meet deadlines.
• Provide general admin support to the BPV Division.
• Perform additional duties to support Division operations.

Skills

Verbal and written communication

Telephone etiquette

Customer service

Multitasking & prioritization

Dependable, organized, detail-oriented

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Answer and route incoming telephone calls in a professional and courteous manner.
• Provide excellent customer service to internal and external customers.
• Process and distribute incoming and outgoing mail.
• Process Certificate of Inspection (COI) fees and related documentation.
• Print and mail certificates, invoices, and notices of violation.
• Prepare and send license renewal notices and related correspondence.
• Scan, organize, file, and maintain program-related documents and records.
• Maintain accurate and organized electronic and physical files.
• Assist with routine administrative and clerical activities.
• Prioritize multiple assignments and meet deadlines.
• Provide general administrative support to the BPV Division.
• Perform additional duties and administrative tasks as assigned to support Division operations.

Required Qualifications & Skills

• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Excellent customer service skills.
• Ability to multitask and prioritize work effectively.
• Dependable, organized, and detail-oriented.
• Proficiency in Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• At least 1 year of experience using Microsoft Office applications.

Preferred Qualities

• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional and courteous approach when interacting with customers and staff.
• Ability to handle confidential and program-related information appropriately.
• Willingness to learn new procedures and administrative processes.