Administrative Center Manager

Rollins; Dallas (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking an Administrative Center Manager to lead their remote sales team. This role is vital for maintaining high standards of service in the pest management industry, which is known for its stability and growth. You will be responsible for overseeing training, conducting meetings, and ensuring compliance with company policies. Join a dynamic team that values your contributions and offers a competitive compensation package along with comprehensive benefits. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity may be perfect for you.

Benefits

Competitive Compensation

Medical, Dental, Vision & Life Insurance

401(k) Plan with Company Match

Paid Vacation

Employee Discounts

Tuition Reimbursement

Dependent Scholarship Awards

Qualifications

• 2+ years of experience in supervisory/management roles in a call center.
• Experience leading remote teams and managing high-volume tasks.

Responsibilities

• Lead and support a remote inside sales team focusing on the Midwest division.
• Conduct team meetings and coaching sessions to enhance performance.

Skills

Interpersonal Skills

Communication Skills

Time Management

Microsoft Office

Coaching Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Overview

We’re the Industry Leader Because of Leaders Like You.

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!

We are seeking a talented Administrative Center Manager to lead and support our remote inside sales team, focusing on our Midwest division of NCS representatives. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.

You’ll join a team backed by more than 125 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!

At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST-PACED, fully remote NCS team with dedicated focus on inbound sales, web sales, lost lead sales, and customer service.

Our Administrative Center Manager is key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.

Responsibilities

As Administrative Center Manager, you will...

• Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
• Conduct regular team meetings to improve skills, share best practices and deliver key communications
• Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies
• Work directly with other supervisors to ensure reliability and teamwork for the department
• Exercise consistent independent judgment and discretion in matters of significance
• Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
• Oversees training of administrative duties within assigned region
• Attends meetings as directed within region and communicates pertinent information back to the teams
• Determines future administrative staffing needs
• Ensures procedures are being followed within assigned regions’ Service Centers
• Performs additional duties as requested
• Create and conduct bi-monthly administrative training courses
• Overseeing Reporting within service centers
• Track and update various numbers/values within the region as requested
• Develop, organize and track competitions/contests as requested for the administrative team of the assigned district/region
• Observe administrative teams’ performance

We Offer...

• A Competitive Compensation package with bonus potential
• Earnings between $65,000 to $80,000 annually
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick time
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Inclusive training programs as the industry leader

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
• Orkin’s National Contact Center is a high-energy, fun and collaborative work environment with strong management

Qualifications

What’s required

• High School diploma or equivalent
• At least 2 years of supervisory/management level experience with supervising employees in a call center environment
• At least 2 years of experience leading a remote team
• Ability to travel within your assigned region
• THIS IS NOT A REMOTE POSITION. Position is onsite.

What you’ll need

• Excellent interpersonal and communication skills (both verbal and written)
• Demonstrated ability to prioritize tasks and manage time efficiently
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Basic computer skills in various software and web-based applications
• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

What’s required

• High School diploma or equivalent
• At least 2 years of supervisory/management level experience with supervising employees in a call center environment
• At least 2 years of experience leading a remote team
• Ability to travel within your assigned region
• THIS IS NOT A REMOTE POSITION. Position is onsite.

What you’ll need

• Excellent interpersonal and communication skills (both verbal and written)
• Demonstrated ability to prioritize tasks and manage time efficiently
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Basic computer skills in various software and web-based applications
• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

As Administrative Center Manager, you will...

• Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
• Conduct regular team meetings to improve skills, share best practices and deliver key communications
• Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies
• Work directly with other supervisors to ensure reliability and teamwork for the department
• Exercise consistent independent judgment and discretion in matters of significance
• Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
• Oversees training of administrative duties within assigned region
• Attends meetings as directed within region and communicates pertinent information back to the teams
• Determines future administrative staffing needs
• Ensures procedures are being followed within assigned regions’ Service Centers
• Performs additional duties as requested
• Create and conduct bi-monthly administrative training courses
• Overseeing Reporting within service centers
• Track and update various numbers/values within the region as requested
• Develop, organize and track competitions/contests as requested for the administrative team of the assigned district/region
• Observe administrative teams’ performance

We Offer...

• A Competitive Compensation package with bonus potential
• Earnings between $65,000 to $80,000 annually
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick time
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Inclusive training programs as the industry leader

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
• Orkin’s National Contact Center is a high-energy, fun and collaborative work environment with strong management