Administrative Center Manager

HomeTeam Pest Defense; Dallas (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Center Manager to lead a remote inside sales team. This role is pivotal in maintaining high standards of service and support for customers. With over 125 years in the pest control industry, the company offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth. Join a fast-paced environment that values teamwork and leadership, and make a significant impact in a stable and growing industry. If you're self-motivated and enjoy helping others, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

401(k) Plan with Company Match

Paid Vacation

Employee Discounts

Tuition Reimbursement

Dependent Scholarships

Inclusive Training Programs

Qualifications

• 2+ years of supervisory experience in a call center environment.
• Experience leading a remote team effectively.

Responsibilities

• Conduct regular team meetings to improve skills and share best practices.
• Oversee training of administrative duties within the region.
• Achieve HR objectives by hiring, training, and monitoring performance.

Skills

Interpersonal Skills

Communication Skills

Time Management

Microsoft Office

Supervisory Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Overview

We’re the Industry Leader Because of Leaders Like You.

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in with our team!

We are seeking a talented Administrative Center Manager to lead and support our remote inside sales team, focusing on our Midwest division of NCS representatives. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure consistent support for our customers.

Join a team backed by over 125 years of delivering top-notch service and be a key player in maintaining our reputation as the best in pest control. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!

At Orkin, our purpose is to help protect the world where we live, work, and play. We have a fast-paced, fully remote NCS team dedicated to inbound sales, web sales, lost lead sales, and customer service.

Our Administrative Center Manager plays a vital role in supporting our agents, field offices, and customers. The Pest Management Industry is growing and recession-resistant. Consider this opportunity to expand your knowledge and increase your earnings in a stable and growing industry.

Responsibilities

1. Maintain thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees.
2. Conduct regular team meetings to improve skills, share best practices, and deliver key communications.
3. Conduct coaching and call monitoring to ensure compliance with company strategies.
4. Work with other supervisors to ensure reliability and teamwork.
5. Exercise independent judgment and discretion in significant matters.
6. Achieve HR objectives by interviewing, hiring, training, counseling, and disciplining employees; communicating expectations; monitoring and reviewing performance.
7. Oversee training of administrative duties within the region.
8. Attend meetings and communicate relevant information to teams.
9. Determine future staffing needs.
10. Ensure procedures are followed within service centers.
11. Perform additional duties as needed.
12. Create and conduct bi-monthly administrative training courses.
13. Oversee reporting within service centers.
14. Track and update regional data as requested.
15. Develop and organize competitions/contests for the administrative team.
16. Observe administrative team performance.

We Offer...

• A competitive compensation package with bonus potential
• Annual earnings between $65,000 to $80,000
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick time
• Employee discounts, tuition reimbursement, and dependent scholarships
• Inclusive training programs as the industry leader

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global service provider for residential and commercial clients.
• Consistent growth with over 2 million customers.
• Financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.
• Our National Contact Center offers a high-energy, collaborative environment with strong management.

Qualifications

What’s required

• High School diploma or equivalent
• At least 2 years of supervisory/management experience in a call center environment
• At least 2 years leading a remote team
• Ability to travel within the assigned region
• This position is onsite; it is not remote.

What you’ll need

• Excellent interpersonal and communication skills (verbal and written)
• Ability to prioritize tasks and manage time efficiently
• Proficiency in Microsoft Office
• Comfort working in a high-volume role
• Basic computer skills in various software/web applications
• We encourage completing our Culture Index Survey to understand your work style.

Orkin is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.