Administrative Associate II – Division 9 Roadside Environmental

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 31,000 - 51,000; Full time

Job summary

State of North Carolina - Department of Transportation seeks an Administrative Associate II to support requisitions in SAP, payroll, service entry sheets, and file management. Candidate will assist with inventory issues, accident report processing, and meeting minutes while maintaining accurate records.

The role requires excellent customer service and strong MS Office skills, with the ability to work with minimal supervision and handle multiple tasks in a busy office environment.

Qualifications

• Strong customer service experience and ability to handle inquiries via phone, email, and in person.
• Proficiency in Microsoft Word, Excel, Outlook; familiarity with SharePoint is a plus.
• Attention to detail; ability to proofread correspondence, reports, and documents.
• Experience with data entry and maintaining accurate records.

Responsibilities

• Create requisitions in SAP and perform daily data entry tasks.
• Enter payroll information and service entry sheets; manage inventory issues and incident reports.
• Document meeting minutes, file retention, purging, and general filing for the office.
• Provide internal and external customer service; monitor and route calls as needed.
• Co-coordinate the Adopt-A-Highway Program for Division 9.

Skills

Customer service

Microsoft Office

Proofreading

Data entry

Communication skills

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

SAP

Ariba

SharePoint

Job description

AgencyDept of TransportationDivisionState Hwy Administrator - Div of HwysJob Classification TitleAdministrative Associate II (S)Position Number60020982GradeNC02About UsIt’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.Description of WorkPlease note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.The major functions of this position will be to serve as backup in creating requisitions in SAP, database entry, daily maintenance management system task number assignment, entering payroll, service entry sheets, inventory issues, accident report processing, documentation of meeting minutes, file retention, purging and maintaining the general files for this office, call monitoring and routing. They must provide excellent customer service and be able to operate general office equipment. Must be able to work in an environment with little supervision throughout the day. Minimal data processing errors are required because of the significant impact they have on daily operations of this department and its personnel. This position will also serve as co-coordinator for the Adopt-A-Highway Program for Division 9.Additional Expectations:Good communication skills are required in both verbal and written activities. Possess general mathematical skills, significant vocabulary/grammar skills for proofreading correspondence, reports, and other documents. Ability to schedule and coordinate a variety of appointments, meetings, and or conferences. Applicant should be computer literate and possess experience using modern word processing, spreadsheet, email, and internet software, and have the ability to learn and apply DOT computer programs such as SAP, Ariba and SharePoint. Customer service experience (over telephone, personal, and electronic) is also preferred. Candidates should possess composition skills, attention to detail, and need for consistency with data entry and correspondence. Management prefers a candidate with customer service experience and a personable attitude. Must be able to work in an inside environment including being exposed to significant sitting for long periods of time.This position requires a valid driver’s license due to required occasional business-related travel and the need to operate a company or personal vehicle while conducting administrative duties. Responsibilities may include duties such as traveling between company locations or work sites, attending meetings or training sessions, delivering or retrieving documents, supplies, or equipment, making postal runs, and completing other off-site administrative or operational tasks as assigned.Knowledge Skills and Abilities/Management PreferencesSalary Grade and Salary Range: NC02 $31,200-$51,249Management prefers applicants with the following:Customer service experience, including resolving customer issuesExperience with Microsoft Office using programs such as Outlook, Word, and ExcelExperience completing and/or maintaining records and reportsExperience reviewing detailed documents and records for accuracy and completenessExperience with letter writing, using correct spelling, punctuation, and proofreadingMinimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Amarah DavisEmail:[e-mail]