Administrative Associate II

Department of Administration; North Carolina; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Health benefits

State retirement

Job summary

The North Carolina Department of Administration is seeking an Administrative Associate II (S) in the Division of Non-Public Education to assist the division director with administrative tasks, handle calls and emails, and monitor the divisional virtual assistant.

The role requires strong office skills, data entry accuracy, and the ability to communicate statutory guidance to constituents. This position offers state benefits and career growth in NC government.

Qualifications

• High school diploma or GED; one year of administrative experience.
• Ability to spell, alphabetize, and compose written communications.
• Proficient in Microsoft Office (Word, Excel) and basic database use.

Responsibilities

• First responder to incoming calls and emails for the division.
• Receive, respond to the general inbox, and manage voicemail messages.
• Enter and update data in the DNPE database accurately.
• Assist the division director and home school consultant as needed.
• Process incoming and outgoing mail and coordinate tasks with staff.
• Support office operations and maintain website information as needed.

Skills

Customer service

Phone handling

Data entry

Office software

Written communications

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Email management

Job description

Agency Dept of Administration Division Administration Job Classification Title Administrative Associate II (S) Position Number 60013885 Grade NC02

About Us The NC Department of Administration is the business manager for North Carolina state government. The department oversees Government Operations such as building construction, purchasing and contracting for goods and services, maintaining facilities, managing state vehicles, acquiring and disposing of real property, and operating auxiliary services such as courier mail delivery and the sale of state and federal surplus property. Additionally, the department manages many of the state's advocacy programs that provide assistance and services to diverse segments of the state's population that have been traditionally underserved.

Description of Work The North Carolina Division of Non-Public Education with the Department of Administration (NCDOA) is seeking a motivated, enthusiastic, and skilled Administrative Associate to assist the division director with administrative tasks, provide excellent customer service, office management, managing incoming calls, emails while monitoring the divisional virtual assistant.

Key Responsibilities

• Understanding and communicating Non-Public School statutes, policies and procedures.
• First responder to incoming telephone calls.
• Receive and respond to the General email inbox.
• Retrieve message on the general voicemail box.
• Maintain and monitor the DNPE Virtual Assistant.
• Enter accurate information/update data in the database.
• Receive and process all incoming and outgoing mail.
• Partner with the Administrative Specialist in sharing operational tasks.
• Assist the home school consultant as needed.
• All other tasks assigned by the division director.

Knowledge Skills and Abilities/Management Preferences

Maximum SALARY FOR THIS POSITION: $41,789 Recruitment Range: $31,200-$41,789 NOTE: "See Resume" is not acceptable to show work history. Demonstrated ability to spell and alphabetize accurately as well as compose grammatically correct written communications (email and letter). Demonstrated ability to use a variety of office equipment and process information using Microsoft office products (especially WORD, EXCEL, etc.) Demonstrated ability to handle a high volume of incoming phone calls of a customer service nature with professional phone manner, gather information through appropriate questioning and answer questions accurately or direct callers to appropriate resources or staff. Ability to apply evaluative skills and critical thinking to problem solve customer questions and complaints. Demonstrated ability to complete tasks requiring analysis and multi-step processes with accuracy without direct supervision. Ability to enter and search information in the Division of Non-Public Education database Demonstrated experience in understanding, interpreting and communicating legal statutes and/or regulations or procedures. Demonstrated skills and experience with maintaining websites. MANAGEMENT PREFERENCES: Customer service experience answering phone in a professional and confidential manner. Experience understanding and communicating Non-Public School statutes, policies and procedures to constituents and the public on the phone is a plus. Organization skills, time management and urgency in completing tasks.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Employment Incentives with NC State Government

We value our employees and offer a variety of competitive and family-friendly benefits including:

• 12 annual paid holidays
• Health Insurance and Supplemental Benefits including Dental and Vision.
• NC State Retirement Plan

Click more about employee perks and benefits at https://oshr.nc.gov/state-employee-resources/benefits.

Contact NCDOA and follow us on social media at https://ncadmin.nc.gov/contact.

CONTACT INFORMATION

NC Department of Administration Human Resources Management Office Attn: Human Resources Specialist 325 N Salisbury Street Raleigh, NC 27699-1322 Phone: [phone]

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.