Administrative Associate I – ADRC

Wisconsin Counties; Wisconsin; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Dental insurance

Life insurance

Long term disability

Employee Assistance Plan

Retirement plan

Paid sick leave

457(b) Deferred Compensation

PSLF Program

Job summary

Portage County is hiring a full-time Administrative Associate I for the Aging & Disability Resource Center (ADRC). The role handles calls, visits, information, and clerical tasks, with duties ranging from intake to coordinating services and maintaining records.

The position requires a high school diploma, about six months of office experience, and proficiency with MS Word and Excel. A friendly, customer-service oriented approach is essential to support county programs and participants.

Qualifications

• High school diploma or equivalent required.
• About six months of work experience in an office setting.
• Experience in customer service preferred.
• Proficient with MS Word and Excel.

Responsibilities

• Take incoming calls or in-person visits regarding programs and services.
• Provide general information and determine areas of need for participants.
• Enter participant data for mailing lists and agency systems.
• Schedule and manage reservations for nutrition programs, transportation, and events.
• Enter daily receipts, reconcile cash drawer, and enter statistics into databases.
• Act as liaison between volunteers and program managers.

Skills

Customer service

Office administration

Data entry

Communication

Telephone manners

Attention to detail

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

The Portage County Aging & Disability Resource Center (ADRC) is hiring a full-time (40 hours / wk) Administrative Associate I to join their team!

Pay range starts at $18.82 / hr

What are the primary job duties?

Take incoming calls or in-person visits regarding a wide variety of programs and services. Exercise judgment in determining whether:

• Can handle problem or request for information
• Need to refer call or request to a program director or on-call Information & Assistance Specialist
• If problem or request is not appropriate to ADRC services, refer to another staff person or agency
• Maintain list of phone numbers of other often-requested agencies/services.

Provide general information to visitors/callers re ADRC services:

• Ask appropriate questions to determine area(s) of need
• Explain services, programs, classes and provide literature
• Obtain participant data (address, emergency contact, etc.) for mailing lists and agency computer systems

Reservations, Appointments, and Information:

Take (by phone or in person) reservations for:

• Nutrition Program dining sites maintaining attendance logs, back up registrar.
• Transportation services referrals
• Homestead, Energy Assistance, income tax assistance
• Foot Care Clinic
• Lincoln Center facilities: schedule rooms for meetings, conferences, etc.
• Lincoln Center classes/activities:
• ADRC Agency Responsibilities:
• Complete required agency paperwork including, payroll, time logs, and other records required for agency functioning via computer.
• Enter daily receipts in computer system and reconcile cash drawer with reports
• Enter statistics into required databases

Senior Center Activities:

• Lincoln Center facilities:
• Maintain calendar of Lincoln Center classes/activities/meetings per information received
• Notify Facilities crew re: room arrangement needs
• Verify monthly Lincoln Center room schedule
• Maintain knowledge of senior center computer program operations
• Coffee Stop:
• Monitor budget, stock supplies and maintain operations
• Work cooperatively with Coffee Stop volunteer

Act as liaison between volunteers and program managers.

What are the minimum job requirements?

• High school diploma or equivalent.
• Six months work experience in an office setting.
• Experience in customer service preferred.
• Proficient experience with computer programs such as MS Word and Excel.
• Experience in a social or aging services work setting helpful.

Portage County offers a GREAT benefit package, which includes the following;

• Vacation – available on day one!
• Health insurance – your choice of two health plans – (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
• Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
• Flexible spending account
• Dental insurance
• State of Wisconsin Retirement Plan – County contribution of 7.2%!
• Paid holidays
• Paid sick leave
• Life insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
• Long term disability insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
• EAP (Employee Assistance Plan) – paid by the County
• 457(b) Deferred Compensation Plan
• Public Student Loan Forgiveness (PSLF) Program

Portage County is an Equal Opportunity Employer