Administrative Associate I – ADRC

Portage County; Stevens Point (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation – available on day one!

Health insurance – your choice of two

Wellness incentive plan offered

Flexible spending account

Dental insurance

State of Wisconsin Retirement Plan – 7

Paid holidays

Paid sick leave

Life insurance – premium paid by the 2

Long term disability insurance

Employee Assistance Plan

457(b) Deferred Compensation Plan

Public Student Loan Forgiveness (PSLF)

Equal Opportunity Employer

Job summary

Portage County ADRC in Stevens Point, WI, is hiring a full-time Administrative Associate I. Pay starts at $18.82/hr with a full benefits package. The role handles calls and visits, provides program information, and supports ADRC and senior-center activities.

Requirements include a high school diploma, six months of office experience, customer service preferred, and proficiency with MS Word/Excel. Apply to join a public-service team at Portage County.

Qualifications

• High school diploma or equivalent.
• Six months office work experience.
• Customer service experience preferred.
• Proficient with MS Word and MS Excel.

Responsibilities

• Take incoming calls or in-person visits and provide information.
• Determine appropriate action or referral to staff.
• Maintain lists of frequently requested agencies and services.
• Schedule reservations for nutrition, transportation, and activities.
• Enter participant data and reconcile records in the computer system.

Skills

Customer service

MS Word

MS Excel

Office experience

Education

High school diploma

Job description

The Portage County Aging & Disability Resource Center (ADRC) is hiring a full-time (40 hours / wk) Administrative Associate I to join their team!

Pay range starts at $18.82 / hr

What are the primary job duties?

Take incoming calls or in-person visits regarding a wide variety of programs and services. Exercise judgment in determining whether:

• Can handle problem or request for information
• Need to refer call or request to a program director or on-call Information & Assistance Specialist
• If problem or request is not appropriate to ADRC services, refer to another staff person or agency
• Maintain list of phone numbers of other often-requested agencies/services.

Provide general information to visitors/callers re ADRC services:

• Ask appropriate questions to determine area(s) of need
• Explain services, programs, classes and provide literature
• Obtain participant data (address, emergency contact, etc.) for mailing lists and agency computer systems

Reservations, Appointments, and Information:

Take (by phone or in person) reservations for:

• Nutrition Program dining sites maintaining attendance logs, back up registrar.
• Transportation services referrals
• Homestead, Energy Assistance, income tax assistance
• Foot Care Clinic
• Lincoln Center facilities: schedule rooms for meetings, conferences, etc.
• Lincoln Center classes/activities:

ADRC Agency Responsibilities:

• Complete required agency paperwork including, payroll, time logs, and other records required for agency functioning via computer.
• Enter daily receipts in computer system and reconcile cash drawer with reports
• Enter statistics into required databases

Senior Center Activities:

• Lincoln Center facilities:
• Maintain calendar of Lincoln Center classes/activities/meetings per information received
• Notify Facilities crew re: room arrangement needs
• Verify monthly Lincoln Center room schedule
• Maintain knowledge of senior center computer program operations
• Coffee Stop:
• Monitor budget, stock supplies and maintain operations
• Work cooperatively with Coffee Stop volunteer

Volunteer Responsibility:

• Act as liaison between volunteers and program managers.

What are the minimum job requirements?

• High school diploma or equivalent.
• Six months work experience in an office setting.
• Experience in customer service preferred.
• Proficient experience with computer programs such as MS Word and Excel.
• Experience in a social or aging services work setting helpful.

Portage County offers a GREAT benefit package, which includes the following;

• Vacation – available on day one!
• Health insurance – your choice of two health plans – (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
• Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
• Flexible spending account
• Dental insurance
• State of Wisconsin Retirement Plan – County contribution of 7.2%!
• Paid holidays
• Paid sick leave
• Life insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
• Long term disability insurance – premium paid by the County (must work a minimum of 30 hrs/wk)
• EAP (Employee Assistance Plan) – paid by the County
• 457(b) Deferred Compensation Plan
• Public Student Loan Forgiveness (PSLF) Program
  Portage County is an Equal Opportunity Employer