Administrative Associate

Sentara; Norfolk (VA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k with employer match

Educational assistance

Job summary

Sentara Norfolk General Hospital is seeking an Administrative Associate for the General Surgery Operating Room on a full-time swing shift. You will work 40 hours weekly from 2 p.m. to 10 p.m., Monday through Friday, handling clerical duties, patient records, scheduling, and inquiries.

The role emphasizes customer service, collaboration with medical staff, and support to ensure high-quality care within the unit. High school diploma required; medical office experience preferred.

Qualifications

• High School Grad or Equivalent (Required).
• Excellent customer service experience (Preferred).
• Clerical experience (Preferred).
• Proficient with Microsoft Office (Excel and Word).
• Medical office experience (Preferred).

Responsibilities

• Provide administrative and operational support to the assigned unit or department.
• Serve as first point of contact for patients, families and visitors with excellent customer service.
• Manage patient records and scheduling; answer inquiries and coordinate appointments.
• Collaborate with medical staff, management and patients to support quality care.

Skills

Customer service

Clerical

Microsoft Office

Reception

Education

High School diploma

Job description

City/StateNorfolk, VAWork ShiftSwing ShiftOverview:Sentara Norfolk General Hospital General Surgery Operating Room is hiring a Full-time, Swing Shift, Administrative Associate.Hours/Shift: Full-time Swing Shift, working 40 hours a week, Monday through Friday from 2 p.m. to 10 p.m.The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care.Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.EducationHigh School Grad or Equivalent (Required)ExperienceExcellent Customer Service Experience (Preferred)Clerical Experience (Preferred)Computer Savvy with Microsoft Office (Excel and Word) Knowledge (Preferred)Medical Office Experience (Preferred)Transferable skills, example: one year or more in a call center, customer service application program (Preferred)Keywords: Administrative Associate, Clerical Support, Receptionist, Call Center, Medical OfficeWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.53 - $28.86 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.