Administrative Assistant

Sentara Health; Norfolk (VA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Job summary

Sentara Norfolk General Hospital is hiring an Administrative Associate for the Burn Trauma Intermediate Care - Medical Surgical Unit in Norfolk, VA. The role is full-time with day shifts and 8-hour shifts across Wed–Sat or Sun.

The Administrative Associate will provide clerical support, manage patient records, schedule appointments, and respond to patient inquiries on a first-contact basis. Requirements include a High School Grad or Equivalent; preferred experience in a fast-paced medical office

Qualifications

• High School Grad or Equivalent (Required).
• Preferred experience in a fast-paced medical office environment.
• Preferred excellent customer service experience.
• Preferred computer savviness with Microsoft Office.

Responsibilities

• Provide clerical support and manage patient records.
• Schedule appointments and handle patient inquiries.
• Serve as first point of contact for patients, family members and visitors.
• Collaborate with medical staff and management to ensure high-quality care.

Skills

Customer service

Fast-paced environment

Communication skills

Education

High School Grad or Equivalent

Tools

Microsoft Office

Job description

Overview

Sentara Norfolk General Hospital Burn Trauma Intermediate Care - Medical Surgical Unit is hiring a Full-time, Day Shift, Administrative Associate.

Hours / Shift

Full-time, Day Shift, working 8-hour shifts on Wednesday, Thursday, Friday, and Saturday or Sunday.

Location

Norfolk, VA

Responsibilities

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care. Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education

• High School Grad or Equivalent (Required)

Experience

• Previous Experience working in a Fast-paced Environment (Preferred)
• Excellent Customer Service Experience (Preferred)
• Medical Office Experience (Preferred)
• Computer Savvy with Microsoft Office Skills (Preferred)

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.53 - $28.86 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School. In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-art neonatal intensive care unit.

Equal Opportunity Statement

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Additional Info

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Keywords

Administrative Associate, Clerical Support, Receptionist, Call Center, Medical Office