Administrative Associate

Sentara Health; Norfolk (VA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer match

Paid time off

Educational assistance or student loan

Job summary

Sentara Norfolk General Hospital Ambulatory Care Clinic is seeking an Administrative Associate for a full-time, day-shift role (Mon–Fri). You will perform clerical duties, manage patient records, schedule appointments, and respond to patient inquiries, collaborating with medical staff to ensure high-quality care.

The role also requires serving as the first point of contact for patients and visitors, delivering excellent customer service.

Qualifications

• Customer service experience preferred in a medical environment.
• Ability to manage patient records and scheduling tasks.
• Strong communication and organizational skills.

Responsibilities

• Provide clerical and administrative support to the unit/department.
• Serve as first point of contact for patients, families and visitors with excellent customer service.
• Schedule appointments and assist with patient inquiries and intake processes.

Skills

Customer service

Clerical work

Scheduling

Communication

Bilingual

Education

High School Diploma or equivalent

Associate or Bachelor's degree

Job description

Sentara Norfolk General Hospital Ambulatory Care Clinic is hiring a Full-time Administrative Associate.

Shift/Hours: Full-time, Day Shift, working Monday through Friday.

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care.

Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education

• High School Grad or Equivalent (Required)
• Associate or Bachelor's Degree (Preferred)

Experience

• Excellent Customer Service (Preferred)
• One year of experience in a medical environment (Preferred)
• Completion of a healthcare-related certificate program (Preferred)
• Transferable skills, for example: one year or more in a call center, customer service application program, or clerical (Preferred)
• Bilingual (Preferred)

Keywords: Administrative Associate, Clerical Support, Receptionist, Call Center

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.53 - $28.86 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.