Administrative Assistant – Service Department

Turf Equipment and Supply Company; Jessup, Northern (MD, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Turf Equipment and Supply Company is seeking a Service Administrative Assistant in Maryland to support the service department by handling parts quoting, invoicing, and customer communications. The role bridges technical service, administration, and client care to keep operations smooth and responsive.

You will interact with customers onsite, coordinate pickups/deliveries, and ensure timely updates on repair and warranty statuses while maintaining accurate records and documents.

Qualifications

• This role requires a high school diploma or equivalent.
• Experience with Microsoft Office suite (Outlook, Excel, Teams, Word) is required.
• Technical or mechanical experience is preferred.

Responsibilities

• Open, quote, and source parts; invoice service repair and warranty orders using ISM/CSD software.
• Coordinate with accounting and credit departments on customer accounts and variances; participate in inventory audits.
• Greet clients during drop-offs; schedule pickups and deliveries; communicate repair and warranty status.

Skills

Customer service

Time management

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

As a Service Administrative Assistant, you will play a vital role in managing day-to-day operations by bridging the gap between technical service, administration, and customer care for our Turf Equipment clients. Join us as a Service Administrative Assistant and become a key contributor to our vibrant team! Your proactive attitude and attention to detail will ensure our service department office runs seamlessly while delivering outstanding support to clients.

Essential Job Functions

You will be responsible for opening, quoting, and sourcing parts, invoicing service repair and warranty orders using ISM/CSD software. Operationally, you will work with the accounting and credit departments to manage customer accounts, reconcile financial variances, and participate in annual inventory audits. As a primary point of contact, you will deliver exceptional customer service by greeting clients during equipment drop-offs, scheduling pickups and deliveries, and communicate regarding repair and warranty status.

Pay: $23.00 – $28.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Job Qualifications

High school diploma or equivalent is required

Experience with Microsoft office suite including, Outlook, Excel, Teams, and Word is required

Technical or mechanical experience is preferred

Ability to maintain an organized working environment

Ability to work on multiple projects in starts and stops as information is received

Ability to communicate well with others using good customer service skills including person to person, phone, email, and Teams chat

Ability to manage time, duties, take ownership of tasks, and meet deadlines

Ability to be punctual for work

Must pass background check

Must pass pre-employment physical

Turf Equipment and Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Disclaimer

This is the equal opportunity Disclaimer