AdministratIve Assistant - Service

Cummins; Pontoon Beach (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Cummins Inc. in Pontoon Beach, IL is seeking an organized Administrative Assistant - Service to support the service department, warehouse, technicians, and customers. The role emphasizes accurate data entry, timely communication, and reliable processing of work orders and documents.

The ideal candidate will manage multiple priorities in a repair/service environment, maintain service records, and contribute to departmental improvements while delivering excellent customer service.

Qualifications

• Strong ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Experience with data entry, report generation, and office productivity tools (e.g., Microsoft Excel, PowerPoint, databases).
• Ability to handle sensitive information with professionalism and discretion.
• Strong organizational and problem-solving skills.
• Experience working cross-functionally with internal teams and external stakeholders.

Responsibilities

• Provides administrative support to the service department, warehouse, technicians, and customers.
• Supports scheduling, work orders, and maintaining service records.
• Generates reports and data for departmental activities.
• Prepares correspondence, schedules meetings, and greets visitors.
• Handles vendor payment documentation and accounting entries.
• Ensures policies and procedures are up to date.
• Assists with departmental improvement projects and mentoring junior staff.

Skills

Prioritization

Attention to detail

Customer communication

Data entry

Office productivity tools

Cross-functional collaboration

Discretion with sensitive information

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Databases

Job description

We are looking for a talented Administrative Assistant - Service to join our team specializing in Administrative Support in Pontoon Beach, IL.

The Service Administrative Assistant provides administrative and operational support to the service department, warehouse, technicians, and customers. This position is responsible for customer communication, scheduling support, workorder support, and maintaining accurate service records. The ideal candidate is organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a repair/service environment.

In this role, you will make an impact in the following ways:

• Provides administrative support by conducting research, preparing statistical reports, and responding to routine to complex information requests.

• Gathers, compiles, and verifies data and accurately enters it into reports, presentations, forms, and office systems such as databases and spreadsheets.

• Completes data collection, data entry, and generates reports related to various departmental activities.

• Manages routine administrative tasks including preparing correspondence, scheduling meetings, arranging conference calls, and greeting visitors.

• Responds to internal and external inquiries regarding departmental processes, ensuring prompt and accurate communication.

• Prepares and submits payment documentation for vendors, suppliers, and third parties; processes entries in accounting systems and handles follow-up inquiries.

• Maintains departmental policies and procedures and ensures documentation is up to date.

• Participates in departmental improvement projects and serves as an informal resource to less experienced colleagues.

• Performs other administrative duties as needed in alignment with organizational and departmental procedures.

To be successful in this role you will need the following:

• Strong ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment.

• Excellent verbal and written communication skills with a customer-focused mindset.

• Demonstrated experience with data entry, report generation, and office productivity tools (e.g., Microsoft Excel, PowerPoint, databases).

• Ability to handle sensitive information with professionalism and discretion.

• Strong organizational and problem-solving skills.

• Experience working cross-functionally with internal teams and external stakeholders.

• Ability to explain complex topics clearly to diverse audiences.

• Familiarity with payment processing and document tracking systems is a plus.

• Channel Readiness experience is a plus but not required—training will be provided for the right candidate. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

The Service Administrative Assistant provides administrative and operational support to the service department, warehouse, technicians, and customers. This position is responsible for customer communication, scheduling support, workorder support, and maintaining accurate service records. The ideal candidate is organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a repair/service environment.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2441446

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.