Service Parts Associate

Cummins Inc; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Cummins Inc. is seeking a Parts Counter Clerk to support Distribution Business customers, technicians, and parts staff. You will assist at the counter, process paperwork, and handle cash or cards, ensuring customer needs are met in a timely manner.

You will also help locate parts, upsell related products, and support warehouse activities while maintaining safety and accuracy in daily operations.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft applications and reporting.
• Export controls or sanctions licensing may be required.
• Experience in a parts counter or warehouse environment preferred.

Responsibilities

• Assist Distribution Business customers, technicians, and parts staff at the counter.
• Greet walk-in customers, process paperwork, and handle cash/credit transactions.
• Source and locate parts, upsell products and services when appropriate.
• Maintain parts inventory, stock levels, and warehouse duties as assigned.
• Ensure compliance with safety policies and company standards.

Skills

Action oriented

Communicates effectively

Customer focus

Ensures accountability

Interpersonal savvy

Optimizes work processes

Warehouse Inventory Control

Customer Support

Order Life Cycle Systems Knowledge

Order Processing

Values differences

Punctual, Time and Attendance

Strong Work Ethic

Team Oriented

Customer Driven

Safety Minded

Reliable Transportation

Education

High school diploma or equivalent

Job description

Job Summary

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

Key Responsibilities

Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment. Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions. Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed. Maintains a neat and clean appearance in the customer parts area and parts warehouse. Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision. Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner. Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate. Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

Competencies

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Punctual, Time and Attendance
• Strong Work Ethic
• Team Oriented
• Customer Driven
• Safety Minded
• Reliable Transportation

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation And Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.