Administrative Assistant, Retail Customer Care

Socket.dev; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Apple Store Online is seeking an Administrative Assistant to support the Quality and Commercial Programs leaders. You will anticipate needs, manage calendars, coordinate travel, and ensure smooth information flow across Retail and Apple teams.

You will draft communications, track priorities, and collaborate with cross-functional partners in a fast-paced environment while upholding discretion and confidentiality. Prioritize exceptional service and operational excellence.

Qualifications

• 3+ years of experience providing admin support to senior leaders, including calendar management, travel logistics, and event planning.
• Experience delivering high-level admin support in a dynamic, fast-paced environment.
• Experience drafting written communications and delivering verbal updates to leadership and cross-functional teams with keen attention to detail.

Responsibilities

• Anticipate leaders' needs and solve problems before they arise with strong organizational skills.
• Collaborate with the ASO Administrative Assistant team across Retail and Apple to deliver seamless support.
• Maintain confidentiality and coordinate cross-functional scheduling and information flow.

Skills

Calendar management

Prioritization

Event planning

Travel logistics

Expense reporting

Project management

Drafting communications

Tools

Keynote

Numbers

Calendar

Job description

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online (ASO) team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive.

To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. As an Administrative Assistant within Apple Store Online, you'll serve as a trusted partner to your leaders on the Quality and Commercial Programs teams. You'll play a central role connecting teams and managing key information that keeps our organization running smoothly.

Description

In the role of Administrative Assistant, you will anticipate your leaders' needs and solve problems before they arise, bringing strong organizational skills and strategic thinking to support their priorities. You will collaborate closely with the ASO Administrative Assistant team, working across Retail and Apple to deliver seamless support.

Minimum Qualifications

• 3+ years of experience providing administrative support to senior leaders or executives, including calendar management and prioritization, event planning, travel logistics, expense reporting and project management
• Experience providing high-level administrative support to executives in a dynamic, fast-paced environment
• Experience drafting written communications and delivering verbal updates to leadership and cross-functional teams with keen attention to detail

Preferred Qualifications

• 5+ years of experience providing administrative support to senior leaders or executives, including calendar management and prioritization, event planning, travel logistics, expense reporting and project management
• Ability to take initiative and build trust across cross-functional teams
• Experience organizing schedules and competing priorities in a fast-paced environment with efficient turnaround times
• Experience solving ambiguous problems with curiosity and creativity, with a solutions-oriented approach
• Ability to handle confidential matters with discretion while maintaining composure under pressure
• Experience collaborating across time zones in a matrixed organization
• Negotiation and interpersonal skills
• Proficiency with Apple software and productivity tools (e.g., Keynote, Numbers, Calendar)