Senior Program Manager, Platform, Apple Store Online

Apple Inc.; Sunnyvale, Northern (CA, KY); On-site; USD 176,000 - 312,000; Full time

Benefits offered by this job

Relocation assistance

Employee stock programs

Bonuses or commission eligibility

Job summary

Apple Inc. is seeking a Senior Program Manager for the Apple Store Online platform in Sunnyvale, CA.

The role leads end-to-end ecommerce initiatives, coordinating business, design, and engineering efforts to deliver exceptional customer experiences. Responsibilities include managing project scope, timelines, requirements, testing, and go-live activities, while building strong partner relationships and influencing system architecture and integration strategies for scalable, long-term platform

Qualifications

• 7+ years of professional experience in product, project, or program management.
• Broad experience with e‑Commerce systems and technologies (payments, order maintenance, etc.).
• Ability to influence at all levels of an organization, including exec level.
• BA/BS in a technical field or 11+ years in a directly relatable role.

Responsibilities

• Lead end-to-end implementation of mid-to-large scale eCommerce initiatives with overlapping timelines.
• Manage all project phases from scope to go-live and closeout.
• Communicate across leadership; drive discussions when attention is needed.
• Build strong relationships with partner teams to influence portfolio direction.
• Assess complex system landscapes and guide architecture and integration strategies.
• Ensure solutions are simple, durable, and aligned with long-term evolution.

Skills

Program management

Stakeholder influence

Cross-functional leadership

PM methodologies

Education

BA/BS in technical field

11+ years PM experience

Job description

Senior Program Manager, Platform, Apple Store Online

Sunnyvale, California, United States Corporate Functions

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.Apple is looking for an experienced, dynamic leader of Product and Program Management to join the Apple Store Online Team. This is a technical role that links between business, design, and engineering to deliver incredible experiences and products to our customers.

Description

In this role, you will apply a broad range of program management skills (business analytics, process mapping, business and technical requirement creation, influencing solution architecture, solution evaluation and testing, leading others through change) to deliver new features and capabilities for ASO.

Responsibilities

• Lead end-to-end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams. Initiatives may span traditional system enhancements as well as AI-driven capabilities.
• Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout.
• Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
• Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.
• Understand complex system landscapes and offer technical suggestions to engineering teams and influence and shape system architecture and integration strategies and platform design.
• Influence and shape system architecture and integration strategies, ensuring solutions are simple, durable, and aligned to long‑term platform evolution.

Minimum Qualifications

• 7+ years of professional experience working within a product, project, or program management role.
• Broad experience working with e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, and infrastructure).
• Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
• BA/BS degree in a technical field, or 11+ professional experience in a directly relatable role.

Preferred Qualifications

• Experience working in a hands‑on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
• Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
• Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
• Has worked within a global organization, where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
• Familiarity with delivering AI‑enabled solutions at scale, with awareness of data privacy, security, governance, and measurable business impacts.
• PMP or Certified Scrum Master.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.