Administrative Assistant/Referral Coordinator

Spurwink; South Portland (ME); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Employer Paid Life Insurance

1: Retirement Account with Matching

Job summary

Spurwink's Center for Safe and Healthy Families is seeking an intake/administrative professional to welcome families and professionals, route inquiries, and support referrals. The role requires empathy, strong communication, and comfort with electronic databases.

You will schedule appointments, assist medical providers, manage front desk phones, and coordinate with DHHS, while maintaining data organization and confidentiality in a Monday–Friday, 9am–5pm schedule with hourly pay of 19.00 to 22.50.

Qualifications

• HS diploma or GED required; some bachelor preferred.
• Must have effective oral and written communication skills.
• Experience with electronic databases, electronic communication, and personal computers.
• Proficiency with Microsoft Office, Excel, and Electronic Health Records preferred.

Responsibilities

• Help prospective clients, families, and professionals access services via telephone, email, fax, or in person.
• Demonstrate extensive knowledge of Spurwink's service array so that inquiries can be thoughtfully discussed and referrals supported.
• Respond to callers using empathy and active listening skills.
• Schedule appointments in a timely fashion.
• Provide support to medical providers.
• Perform other administrative duties as needed.
• Cover and manage front desk phones.
• Coordinate with the Department of Health and Human Services.
• Collect and organize data.
• Perform other administrative duties as needed.

Skills

Communication skills

Oral & written communication

Electronic databases

Personal computers

Education

HS diploma or GED

Some bachelor preferred

Tools

Microsoft Office

Excel

Electronic Health Records

Job description

Duties

The Center for Safe and Healthy Families is staffed by a multidisciplinary team of professionals including Psychologists, Social Workers, Pediatricians, and Nurse Practitioners who provide child-friendly, expert evaluations of children who may have been abused. The referral specialist is the first point of contact for families and professionals seeking our services.

• Help prospective clients, families, and professionals access services via telephone, email, fax, or in person.
• Demonstrate extensive knowledge of Spurwink's service array so that inquiries can be thoughtfully discussed and referrals supported.
• Respond to callers using empathy and active listening skills.
• Schedule appointments in a timely fashion.
• Provide support to medical providers.
• Perform other administrative duties as needed.
• Cover and manager front desk phones.
• Coordinate with the Department of Health and Human Services.
• Collect and organize data.
• Perform other administrative duties as needed.

The schedule is Monday-Friday 9am-5pm and the position pays $19.00-$22.50 per hour.

QUALIFICATIONS

HS diploma or GED required, some bachelor preferred. Must have effective oral and written communication skills. Must have experience with electronic databases, electronic communication, and personal computers. Proficiency with Microsoft Office, Excel, and Electronic Health Records preferred. Must be highly adaptive, organized and able to respond to disruptions while completing essential duties. Must show initiative and good problem-solving skills.

Competitive Benefits Package

• Health/Dental/Vision /Pet Insurance
• Employer Paid Life Insurance and Short/Long Term Disability
• Retirement Account with Matching Contribution (after one year of service)
• Scholarships to ME Community Colleges
• Tuition Reimbursement
• 25% Tuition Reimbursement for UNE Master of Social Work Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Quality Supervision and Paid Training Opportunities
• Career Advancement Opportunities
• Flexibility of Schedules
• Generous Paid Time Off
• Opportunity for Same Day Pay
• Health Plan Enrollees – Access to Several Discounts (Hotels, Electronics, Auto, Groceries, Event Tickets, and More)

Spurwink is an Equal Opportunity Employer.

Salary: $19.00 - $22.50 per hour