Clinical Support Specialist

Spurwink; Randolph (ME); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Retirement with match

Tuition reimbursement

Public Service Loan Forgiveness

Paid training

Flexible schedules

Paid Time Off

Employee discounts

Job summary

Spurwink in Randolph, ME is seeking an organized, energetic administrative support professional to assist our Shared Living Program and other outpatient and community services. This full-time role provides essential clerical and data-entry support in a busy office.

You will handle EMR data entry, enrollments, authorizations, and client records, support outreach, and help ensure timely, accurate documentation.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service, organizational, and time management skills required.
• Bachelor's degree and/or relevant experience in a related field preferred; 2–3 years in a related setting encouraged.

Responsibilities

• Perform data entry into EMR for enrollments, transfers, discharges, and billing.
• Outreach to individuals seeking Spurwink services.
• Enter admissions, registrations, authorizations, and related records in external databases.
• Monitor staff authorizations and address unbillable events.
• Conduct chart audits and notify staff of missing paperwork.
• Process time-sensitive records requests.

Skills

Customer service

Organizational skills

Time management

EMR data entry

Education

High School Diploma or equivalent

Bachelor's degree

Job description

Spurwink is seeking an organized, energetic, and dynamic individual to provide administrative support in our Randolph office. The selected candidate will primarily provide this support to our growing Shared Living Program, as well as other Outpatient and Community Service Programs.

This position is full time at 40 hours per week, Monday through Friday schedule.

DUTIES:

• Perform data entry into Electronic Medical Record (EMR) including enrollments, transfers, discharges, demographic information, and insurance/billing information for all services in the region.
• Outreach to individuals seeking services at Spurwink.
• Scan or enter other required documentation into the EMR.
• Enter admission, billing, and clinical information in external data bases for multiple services, including Registrations, Prior Authorizations, Continued Stay Reviews, Discharges, Incident Reports, etc.
• Monitor staff authorizations and address unbillable events.
• Perform chart audits to ensure requisite documents are present.
• Provide notices to staff when paperwork or case extensions are due or missing.
• Process time-sensitive records requests.

QUALIFICATIONS:

High School Diploma or equivalent required. Excellent customer service skills, organizational skills, and time management skills are required. Bachelor's degree and/or relevant experience in a related field preferred. Must have 2-3 years of experience working in an organization setting involving electronic records and electronic data colleting methods. Maintain a current Maine driver's license and a clean driving record as outlined in Spurwink's Driving Policy.

Competitive Benefits Package:

• Health/Dental/Vision /Pet Insurance
• Employer Paid Life Insurance and Short/Long Term Disability
• Retirement Account with Matching Contribution (after one year of service)
• Scholarships to ME Community Colleges
• Tuition Reimbursement
• 25% Tuition Reimbursement for UNE Master of Social Work Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Quality Supervision and Paid Training Opportunities
• Career Advancement Opportunities
• Flexibility of Schedules
• Generous Paid Time Off
• Opportunity for Same Day Pay
• Health Plan Enrollees - Access to Several Discounts (Hotels, Electronics, Auto, Groceries, Event Tickets, and More).

Spurwink is an Equal Opportunity Employer.