Administrative Assistant & Project Support - Fast-Paced Ops

Mr.Level; North Ridgeville (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

Mr.Level in North Ridgeville, OH is seeking an organized Administrative Assistant to work with our Project Manager and COO. This fast-paced role coordinates installation schedules, communicates with customers, and keeps operations running smoothly.

You will support production crews, maintain records in Google Sheets/Docs or Excel, and help transition to digital documentation. A strong customer service mindset, attention to detail, and teamwork will help you succeed in this hands-on role.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Outstanding attention to detail.
• Good problem-solving skills and common sense.
• Comfortable working in a fast-paced environment with changing priorities.
• Ability to remain calm and professional while handling scheduling changes and customer concerns.
• Strong computer skills, including Google Workspace (Sheets/Docs) or Microsoft Excel.
• Ability to quickly learn new software.
• Bilingual (English/Spanish) is a plus but not required.

Responsibilities

• Coordinate installation schedules with customers.
• Schedule and adjust production crew schedules.
• Answer incoming scheduling-related phone calls.
• Communicate with customers by phone, text message, and email regarding appointments and scheduling updates.
• Monitor and respond to scheduling-related text messages.
• Maintain accurate customer notes and document all customer interactions.
• Verify that production paperwork is complete and accurate before processing.
• Maintain Google Sheets, Google Docs, and other production records.
• Assist with the company's transition from paper documentation to digital records.
• Work closely with the Project Manager and Chief Operating Officer to support daily operations.
• Suggest workflow improvements and process enhancements when appropriate.
• Occasionally run local errands using a company vehicle when needed.
• Perform other administrative duties as assigned.

Job description

Mr.Level in North Ridgeville, OH is seeking an organized Administrative Assistant to work with our Project Manager and COO. This fast-paced role coordinates installation schedules, communicates with customers, and keeps operations running smoothly.

You will support production crews, maintain records in Google Sheets/Docs or Excel, and help transition to digital documentation. A strong customer service mindset, attention to detail, and teamwork will help you succeed in this hands-on role.