Administrative Assistant / Assistant Project Manager

Mr.Level; North Ridgeville (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

Mr.Level in North Ridgeville, OH is seeking an organized Administrative Assistant to work with our Project Manager and COO. This fast-paced role coordinates installation schedules, communicates with customers, and keeps operations running smoothly.

You will support production crews, maintain records in Google Sheets/Docs or Excel, and help transition to digital documentation. A strong customer service mindset, attention to detail, and teamwork will help you succeed in this hands-on role.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Outstanding attention to detail.
• Good problem-solving skills and common sense.
• Comfortable working in a fast-paced environment with changing priorities.
• Ability to remain calm and professional while handling scheduling changes and customer concerns.
• Strong computer skills, including Google Workspace (Sheets/Docs) or Microsoft Excel.
• Ability to quickly learn new software.
• Bilingual (English/Spanish) is a plus but not required.

Responsibilities

• Coordinate installation schedules with customers.
• Schedule and adjust production crew schedules.
• Answer incoming scheduling-related phone calls.
• Communicate with customers by phone, text message, and email regarding appointments and scheduling updates.
• Monitor and respond to scheduling-related text messages.
• Maintain accurate customer notes and document all customer interactions.
• Verify that production paperwork is complete and accurate before processing.
• Maintain Google Sheets, Google Docs, and other production records.
• Assist with the company's transition from paper documentation to digital records.
• Work closely with the Project Manager and Chief Operating Officer to support daily operations.
• Suggest workflow improvements and process enhancements when appropriate.
• Occasionally run local errands using a company vehicle when needed.
• Perform other administrative duties as assigned.

Job description

Administrative Assistant / Assistant Project Manager Location: North Ridgeville, OH
Pay: $19.00-$22.00 per hour, based on experience

Why Join Us? We believe in teamwork, open communication, and continuous improvement. Every employee is encouraged to share ideas, help improve our processes, and contribute to our success. If you're looking for a long-term opportunity where your organizational skills and work ethic will make a real impact, we'd love to hear from you.

About the Role We are looking for an organized, dependable Administrative Assistant to work directly alongside our Project Manager and Chief Operating Officer. This is a fast-paced position that supports our production department by coordinating installation schedules, communicating with customers, and helping keep our operations running smoothly.

This is not a front desk or receptionist position. Instead, you'll become an essential part of our operations team, ensuring our production crews stay scheduled efficiently while providing outstanding customer service.

What You'll Do

• Coordinate installation schedules with customers.
• Schedule and adjust production crew schedules.
• Answer incoming scheduling-related phone calls.
• Communicate with customers by phone, text message, and email regarding appointments and scheduling updates.
• Monitor and respond to scheduling-related text messages.
• Maintain accurate customer notes and document all customer interactions.
• Verify that production paperwork is complete and accurate before processing.
• Maintain Google Sheets, Google Docs, and other production records.
• Assist with the company's transition from paper documentation to digital records.
• Work closely with the Project Manager and Chief Operating Officer to support daily operations.
• Suggest workflow improvements and process enhancements when appropriate.
• Occasionally run local errands using a company vehicle when needed.
• Perform other administrative duties as assigned.

What We're Looking For

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Outstanding attention to detail.
• Good problem-solving skills and common sense.
• Comfortable working in a fast-paced environment with changing priorities.
• Ability to remain calm and professional while handling scheduling changes and customer concerns.
• Strong computer skills, including Google Workspace (Google Sheets and Google Docs) or Microsoft Excel.
• Ability to quickly learn new software.

Preferred Qualifications

• Previous administrative or office support experience.
• Scheduling or dispatching experience.
• Construction or field service industry experience is a plus.
• Bilingual (English/Spanish) is a plus but not required.

Schedule

• Monday through Friday.
• Training schedule is typically 8:00 AM-4:00 PM.
• After training, the schedule may transition to 7:00 AM-3:00 PM or 7:00 AM-4:00 PM to better support production crews.

What Makes Someone Successful

• Dependable with excellent attendance.
• Accepts constructive feedback and enjoys learning.
• Works well as part of a close-knit team.
• Communicates professionally with customers and coworkers.
• Use good judgment and adapts when schedules change.

Equal Opportunity Employer We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal or state law.