Administrative Assistant (Patient Scheduler) - Concord, MA

Boston Ivf, LLP; Northern (KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement 401K

Paid Time Off

Paid Holidays

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVIRMA Global is hiring a Patient Services Scheduler in Concord, MA to maximize physician time and ensure optimal patient care. You will coordinate provider schedules, confirm appointments, and document in the EMR while guiding patients through test prep and logistics.

The role requires 2+ years in a similar position and 3+ years in customer service, ideally with healthcare exposure; strong computer skills are essential.

Qualifications

• High School Diploma or GED required.
• Administrative Management or related field preferred.
• 2+ years in a similar scheduling/administrative role.
• 3+ years in a customer service setting; healthcare experience a plus.

Responsibilities

• Manages and optimizes provider schedules and resolves conflicts.
• Schedules and confirms patient appointments in the EMR with notes.
• Provides information on test prep, arrival times, and directions to patients.
• Coordinates care with the patient’s care team and answers questions.
• Documents consent and inputs forms into patient charts as needed.
• Supports overall patient care and addresses patient anxieties.

Skills

Microsoft Office Proficiency

Customer service experience

Education

High School Diploma or GED

Administrative Management or related field

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Concord, MA, US

Salary Range: $23.00 To $27.00 Hourly

Job Purpose:

The Patient Services Scheduler will maximize patient and Physician time. This role will proactively support the schedules of Physicians with high patient volume in order to provide patients with optimal care.

Essential Functions and Accountabilities:

• Manages schedule of assigned provider(s); Assesses scheduling conflicts and problems with recommendations for solutions.
• Schedules and confirms patient appointments and enters notes/special instructions needed for scheduling in the electronic medical record.
• Utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for appointments as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Works closely with patients’ care team to coordinate total patient care.
• Comforts patients by anticipating their anxieties and answering their questions.
• Ensures accurate documentation in patient’s medical record by obtaining all required forms and records; Inputs information into patient charts and following up regarding any missing items.

Academic Training:

• High School Diploma or equivalent (GED) - required
• Administrative Management or other related field

Position Requirements/Experience:

• 2+ years practical experience working in a similar position
• Experience working in medical/healthcare industry
• 3+ years practical experience working in a customer service setting

Technical Skills:

• Proficient computer skills (Microsoft Office). Experience with medical office software program(s) (EMR’s) preferred.

IVIRMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”